ZACHARY KITCHER
IT | Customer Service
Fair Oaks,CA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of post-secondary education
Work History
IT Specialist/Customer Service
Archway IT LLC
Sacramento, CA
6 2022 - Current
- IT Specialist/Customer Service:
- Provided on-site customer support for various hardware issues, assisting an average of 60 customers weekly.
- Resolved numerous software issues, contributing to a 15% reduction in customer complaints.
- Handled setup/delivery of over 40 new system builds/rebuilds per month.
- Utilized Active Directory to change and reset 30+ user passwords daily, enhancing security.
- Documented all ticket solutions/resolutions, maintaining a resolution rate of 95%.
- Gained entry-level experience with patch panels/switches, assisting in network expansions.
Education
High School Diploma -
Options For Youth
Carmichael, CA 04.2017 - 08.2021
Skills
Administrative Support
Correspondence drafting
Analytical Skills
Spreadsheet Management
Record preparation
Problem-solving aptitude
Volunteer Experience
Mercy Housing Inc., 2021 - Accurately processed and recorded 200+ data entries per week, enhancing organizational efficiency. - Managed an average of 75+ incoming calls daily, providing prompt and compassionate service. - Meticulously filed and organized documents, streamlining & aiding operations in a timely manner.
Timeline
High School Diploma -
Options For Youth
04.2017 - 08.2021
IT Specialist/Customer Service
Archway IT LLC
6 2022 - Current
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