Zachary Kleyn

• Oversaw 14 payer accounts, driving ~$105 million in annual net sales across commercial, Medicare, and Medicaid sectors.
• Negotiated pricing for COVID-19 vaccines and therapeutics on behalf of Walmart, enhancing access to essential healthcare resources.
• Established pharmacy agreements with commercial and Medicaid plans in Puerto Rico, expanding service capabilities in the region.
• Negotiated Workers' Compensation plans, employing a "lesser of" logic to include state-mandated and jurisdictional fee schedules, ensuring compliance and cost-effectiveness.
• Served as a Subject Matter Expert (SME) on specialty and mail order offerings, contractual obligations, procedures, and capabilities, providing guidance and expertise across departments.
• Coordinated cross-functional teams to prioritize and resolve incoming requests, ensuring compliance with contractual deadlines and maintaining strong partnerships.
• Developed a financial modeling tool currently utilized by the finance department to determine specialty drug pricing and total contract value based on member volumes, geographic locations, and drug utilization patterns.

• Served as primary driver and number one crewman for the M119 Howitzer, ensuring tactical precision and readiness.
• Maintained military equipment, ensuring operational efficiency and adherence to readiness standards.
• Awarded for exemplary performance during Joint Readiness Training Center (JRTC) exercises.
• Maintained high physical fitness standards while demonstrating discipline and dedication.

• Led the strategic implementation of six partnerships across Specialty, Mail Order, and Retail pharmacy domains, ensuring alignment with business objectives and operational excellence.
• Developed comprehensive project timelines and orchestrated collaboration sessions to achieve seamless onboarding and integration processes within stipulated deadlines.
• Formulated and codified Standard Operating Procedures (SOPs) to enhance process workflows, optimize performance metrics, and expand service offerings related to infusion therapies.
• Spearheaded the creation of Walmart's RFP library, consolidating over 1,000 responses to streamline the proposal process, ensuring readiness for competitive bidding scenarios.
• Established a robust annual review process for the RFP library, guaranteeing data integrity and facilitating optimal decision-making for future proposals.

Account Management

• Designed and implemented workflows to guarantee compliance with contractual obligations while enhancing reporting efficiency and transparency.
• Engaged with senior stakeholders from Walmart's top specialty and mail order partners to analyze performance metrics and drive continuous improvement initiatives.
• Leveraged data analytics tools such as Tableau, Asembia1, and Connexus to generate in-depth performance reports for Performance Guarantees and Service Level Agreements, informing key strategic decisions.
• Collaborated with DocuSign to innovate a patient consent form, significantly improving the member experience within Walmart's Mail Order Pharmacy.
• Optimized incident management processes within Walmart's SOPs to ensure effective tracking and reporting of adverse events, dispensing inaccuracies, and shipping escalations.
• Oversaw complex member escalations, implementing strategic solutions to resolve issues in specialty and mail order segments effectively.
• Proactively communicated critical updates to partners regarding escalated incidents, system outages, and operational challenges, maintaining transparency and fostering collaboration.