Zachary Knott
Sacramento,CA
Summary
-Dynamic Field Service Technician with proven expertise at PURE Property Management in fault diagnosis and safety assessment. Skilled in tool management and customer training, I enhanced operational efficiencies and minimized errors through improved quality assurance procedures. Recognized for effective teamwork and leadership in high-pressure environments, ensuring compliance with safety standards.
-Versatile and skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
-Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
-Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
-Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
-Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Field Service Technician
PURE Property Management
04.2024 - Current
- Followed safety procedures to avoid injuries in field.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Upheld codes and regulations governing materials, processes, and procedures.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Damage Controlman
Unites States Navy
10.2017 - 04.2023
- Supervised and trained junior personnel in shipboard firefighting, flooding control, and chemical, biological, and radiological (CBR) defense procedures.
- Conducted routine inspections and maintenance of firefighting equipment, damage control lockers, and shipboard safety systems to ensure operational readiness.
- Led emergency response teams during real-world and simulated damage control scenarios, significantly improving crew response time and coordination.
- Installed, maintained, and repaired shipboard damage control systems, including fire suppression systems, watertight closures, and ventilation systems.
- Managed training programs and conducted drills to maintain crew proficiency in damage control and CBR defense.
- Assisted in the repair of hull structures and interior spaces using welding, pipefitting, and metal fabrication techniques.
- Collaborated with engineering and deck departments to execute preventative maintenance and material readiness tasks.
- Maintained and updated damage control readiness documentation and material condition logs in accordance with Navy regulations.
- Provided expert guidance during shipyard availabilities for upgrades and inspections of damage control systems.
- Ensured 100% compliance with Navy safety standards and operational protocols during damage control operations and training.
Warehouse Worker
Ace Hardware
04.2016 - 10.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Verified quantity and description of materials received by checking merchandise against packing list.
Bank Teller
Bank of America
03.2015 - 04.2016
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Logged cashier's checks and other transactions to maintain accurate account records.
Lifeguard/Front Desk Supervisor
California Family Fitness
01.2014 - 01.2015
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Courtesy Clerk
Safeway
01.2013 - 01.2014
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
Education
No Degree - Business Real Estate
Sacramento City College
Sacramento, CACertified Electrician - Electrician
UEI College
San Diego, CA03-2024
CBR - Chemical Biological Radiological Defense
CBRD
Saint Robert, MO09-2021
Skills
- Tool management
- Safety assessment
- Customer training
- Fault diagnosis
- Heavy lifting
- Installation and maintenance
- Multiple priorities management
- Teamwork and coordination
- Customer consulting
- Feedback
- Electrical systems
- Team supervision
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Field Service Technician
PURE Property Management
04.2024 - Current
Damage Controlman
Unites States Navy
10.2017 - 04.2023
Warehouse Worker
Ace Hardware
04.2016 - 10.2016
Bank Teller
Bank of America
03.2015 - 04.2016
Lifeguard/Front Desk Supervisor
California Family Fitness
01.2014 - 01.2015
Courtesy Clerk
Safeway
01.2013 - 01.2014
No Degree - Business Real Estate
Sacramento City College
Certified Electrician - Electrician
UEI College
CBR - Chemical Biological Radiological Defense
CBRD
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