Zachary Kolluri
Richmond,VA
Summary
Accomplished Vice President of Operations at Phi Delta Theta, University of Tennessee, adept in strategic planning and team collaboration. Elevated membership by 250%, demonstrating exceptional leadership and organizational development skills. Expert in operations oversight and customer service, ensuring project success and client satisfaction. Proven track record in business development and cost analysis, driving operational excellence and team efficiency. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
7
7
years of professional experience
Work History
Vice President of Operations
Phi Delta Theta at the University of Tennessee
01.2022 - 01.2023
- Managed and worked with over 140 individuals, dealing with the internal affairs of the fraternity.
- Worked closely with the Dean of Students at the University of Tennessee to ensure guidelines of operations were being followed.
- Expanded the fraternity to a new on-campus location and grew the membership from 40 to 140 at the end of my term.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Host
Calhouns Restaurant
02.2024 - 08.2024
- Worked in customer service to streamline the restaurant process for one of the most popular restaurants in Knoxville, TN.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Interior/Exterior Painter
Selimovic Home
06.2019 - 08.2023
- Improved curb appeal for residential clients by applying high-quality paint finishes and techniques.
- Conducted regular maintenance checks on equipment ensuring consistent performance levels throughout project duration.
- Prepared surfaces for optimal paint adhesion by sanding, scraping, and pressure washing as needed.
- Increased client referrals by consistently delivering exceptional results in exterior painting jobs.
- Assisted clients in selecting appropriate color schemes and paint types for their specific needs, resulting in increased satisfaction rates.
- Resolved customer concerns promptly through effective communication strategies resulting in repeat business opportunities.
Life Guard
Swim Metro Management
06.2017 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Education
Bachelor of Economics - Economics
University of Tennessee
Knoxville, TN12.2025
High School Diploma -
Mills E. Godwin Highschool
Richmond, VA06.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Professional Appearance
- Strategic planning and execution
- Organizational Development
- Cost analysis and savings
- Business Development
- Operations Oversight
- Budget Control
- Succession Planning
- Leadership training
Affiliations
- Phi Delta Theta Fraternity
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Host
Calhouns Restaurant
02.2024 - 08.2024
Vice President of Operations
Phi Delta Theta at the University of Tennessee
01.2022 - 01.2023
Interior/Exterior Painter
Selimovic Home
06.2019 - 08.2023
Life Guard
Swim Metro Management
06.2017 - 08.2019
Bachelor of Economics - Economics
University of Tennessee
High School Diploma -
Mills E. Godwin Highschool
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