Zachary Kupitz
Des Moines,IA
Summary
Dynamic leader with a proven track record at Kinseth Hospitality, enhancing guest satisfaction and streamlining front desk operations. Expert in multitasking and team management, I excel in resolving guest complaints and driving sales through personalized service. Skilled in leveraging exceptional communication to foster team efficiency and guest loyalty.
Effective Guest Service Supervisor with proven track record in elevating guest experiences and resolving issues promptly. Demonstrated ability to lead teams in delivering high-quality service, contributing to increased guest satisfaction. Expertise in team management and conflict resolution has consistently enhanced operational efficiency.
Overview
5
5
years of professional experience
Work History
Guest Service Supervisor
Kinseth Hospitality
08.2024 - Current
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
Front Office Manager
Rebound
12.2023 - 08.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Guest Service Representative
Renaissanace Savery
06.2023 - 12.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Guest Service Manager
Kinseth Hospitality
06.2020 - 04.2023
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
Education
High School Diploma -
Theodore Roosevelt High School
Des MoinesSkills
- Multitasking proficiency
- Team management
- Exceptional communication
- Delegation and supervision
Marriott Spirit to Serve 2017
Awarded for exemplary customer service in regards to a guest in a snow storm
Timeline
Guest Service Supervisor
Kinseth Hospitality
08.2024 - Current
Front Office Manager
Rebound
12.2023 - 08.2024
Guest Service Representative
Renaissanace Savery
06.2023 - 12.2023
Guest Service Manager
Kinseth Hospitality
06.2020 - 04.2023
High School Diploma -
Theodore Roosevelt High School
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