Zachary Kurcbard

• Specializes in seamless integration and management of Microsoft Azure and Google G Suites environments.
• Expertise in configuring and optimizing communication between cloud platforms for efficient IT infrastructure.
• Accomplished implementation of Single Sign-On (SSO) for enhanced user experience and centralized user logs.
• Enhanced company's security posture through collaboration with anti-virus solutions and implementation of security measures.
• Proficient in end-to-end management of SQL databases and critical data, including robust backup strategies and data restoration processes.
• Experienced in comprehensive upgrade of Azure system components to ensure compliance and improve system performance.
• Led redevelopment of web app system within Azure, resulting in improved functionality, scalability, and user experience.
• Skilled in ongoing maintenance and optimization of Azure environment to mitigate potential issues and ensure smooth system operation.
• Key responsibilities include designing and implementing scalable cloud architectures, managing cloud resources, ensuring security and compliance, facilitating migration and integration, monitoring performance, leveraging automation tools, and collaborating with cross-functional teams to achieve organizational goals.

• Held a pivotal role as the sole IT personnel during tenure, overseeing a complete network changeover due to a company buyout.
• Managed a hybrid role encompassing technical infrastructure administration and end-user support for a Colorado-based apparel company with nearly 200 employees.
• Successfully administered and maintained both cloud and on-premises infrastructure, including Microsoft O365/Azure cloud, VMware, Active Directory, storage systems, IIS, SQL databases, ERP systems, and various application servers.
• Implemented and managed server backups and disaster recovery initiatives, ensuring data integrity and availability.
• Managed network security, including firewall configurations, software updates, anti-virus solutions, and intrusion detection systems.
• Oversaw network hardware management, including routers, switches, and UPS backups.
• Scheduled and performed infrastructure improvements, upgrades, and repairs to optimize system performance and reliability.
• Maintained inventory and documentation for all equipment and critical processes.
• Updated and maintained peripheral software and business systems as required.
• Conducted research on IT products and services to support procurement and development efforts.
• Collaborated with vendors to secure IT products and services necessary for company operations.
• Provided end-user helpdesk support, including administering user accounts, permissions, and access rights.
• Installed, configured, maintained, and troubleshooted end-user devices.
• Offered first-hand support, IT training, and troubleshooting for end-users, ensuring smooth operations and user satisfaction.

• Provided comprehensive support to users for various applications, hardware, and software, including Office 365, Salesforce, Acumatica, Smartsheet, Power BI, Microsoft Azure, TeamViewer, Windows 7/8/10, Zendesk, and Spiceworks.
• Managed hardware-related tasks such as applying updates, re-imaging machines, physically replacing hardware components, re-installing Windows, and modifying BIOS settings on HP, Lenovo, Dell, and Asus machines.
• Served as the main point of contact for all support tickets, delegating tasks as necessary to ensure timely resolution.
• Took charge of troubleshooting, maintenance, and deployment of Cradlepoint access points to ensure uninterrupted connectivity.
• Initiated manufacturer support as needed for complex technical issues beyond internal resolution capabilities.

As a member of the Leaftech I.T team, I undertook dual roles encompassing both network cabling and IT support responsibilities, contributing to seamless operations and technical solutions for clients.

• Network Cable Technician Responsibilities:Assisted clients with office moves, network cabling, and patch panel configuration.
  Specialized in running ethernet, phone, and coaxial cables for offices, ensuring optimal connectivity.
  Managed and configured patch panels to organize and optimize network connections.
  
• Network Engineer Responsibilities:Provided technical support for email, Active Directory, Office 365, backups, hardware, and software.
  Deployed workstations, conducted software upgrades, and set up new user accounts.
  Supported server maintenance and onsite technical assistance.
  Acted as the main point of contact for office moves, overseeing wiring, patch panel configuration, and computer setup.
  

• Proficient in working with various cable types including RG6, CAT5, and Fiber.
• Configured modems, routers, security cameras, VPNs, and bridged networks.
• Skilled in residential and business installations and troubleshooting, including home security systems, cameras, sensors, thermostats, and business cameras.
• Conducted annual service visits and completed preventative maintenance on all systems to ensure optimal performance and reliability.
• Diagnosed and resolved complex integrated customer issues related to voice, data, VoIP, and CTI applications.
• Coordinated the installation of new users and relocations of existing users to facilitate seamless transitions.
• Planned layouts and ran cables into buildings, walls, attics, and crawl spaces to establish network connectivity.
• Set up networks and computers for both business and residential customers, ensuring efficient operations.
• Worked closely with network administrators and server engineers to ensure the delivery of quality service.
• Researched and recommended network and data communications hardware and software to meet business needs.
• Provided comprehensive documentation on technical processes, including start-up, shut down, and troubleshooting procedures, to support desk staff.
• Tested existing equipment for functionality and accuracy, swiftly diagnosing problems and providing comprehensive solutions.
• Installed, configured, and maintained new devices and system components, ensuring seamless integration into existing infrastructure.
• Recommended network security standards and upgrades to management to enhance overall system security and performance.

• Installed and maintained satellite systems for customers and small businesses, ensuring optimal performance and customer satisfaction.
• Worked in all physical conditions, demonstrating strong customer service skills and maintaining organization while adhering to OSHA safety guidelines.
• Fed cables through access holes, attics, and floor spaces to establish connectivity for satellite systems.
• Configured internet connections, routers, and wireless access for devices to ensure seamless integration with satellite systems.
• Troubleshot and diagnosed issues with satellite systems to determine appropriate repair procedures, ensuring swift resolution of technical problems.
• Routed home visits using ASCR, CSG, and AVAYA, adapting routes based on changing weather conditions and construction to stay on schedule.
• Stayed informed about changes in DirecTV technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
• Tested existing equipment for functionality, swiftly and accurately diagnosing problems to provide comprehensive solutions, enhancing customer experience.

• Helped businesses with internet, phone, and television services, ensuring their needs were met and services were appropriately sized.
• Conducted troubleshooting and assisted with setting up static IP groups, bridging networks, port forwarding, and Cisco phone groups.
• Fielded an average of 100 inbound phone calls per day, delivering effective support and remotely resolving service issues for customers.
• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across all time zones.
• Responded to support requests from end-users, patiently walking individuals through basic troubleshooting tasks to resolve issues.
• Collaborated with vendors to locate replacement components and resolve advanced technical problems, ensuring timely and effective solutions.

• Assisted customers with technical difficulties and questions, consistently meeting company metrics and demonstrating strong customer service skills.
• Progressed through various tiers of technical support, from Tier 1 to Tier 3 and ultimately to Advanced Tech Support, handling complex issues and providing advanced troubleshooting solutions.
• Led a support team as a level-three supervisor, providing assistance to an average of 30-100 users globally in a 24/7 support environment.
• Increased sales by educating prospects on the benefits of products and services in comparison to competitors, showcasing strong product knowledge and persuasive skills.
• Transitioned to a Team Lead role with majority responsibilities in the development and support of new hires and existing agents.
• Collaborated with management to identify company training needs and scheduling, ensuring alignment with organizational goals.
• Developed and delivered educational materials, including module summaries, videos, and informational packets, to facilitate comprehensive training for both internal and external clients.
• Led cross-functional training sessions, creating all training materials and exams to ensure consistent and effective learning outcomes.
• Implemented monitoring strategies to verify the implementation of practices introduced in training, ensuring continuous improvement and adherence to best practices.