Zachary Laker
Maineville,Ohio
Summary
Accomplished leader with a proven track record at ATM Solutions Inc., adept in Branch Operations Management and fostering Customer Relationships. Enhanced operational efficiency and customer satisfaction through strategic problem-solving and effective people management. Skilled in conflict resolution and work planning, consistently exceeding performance goals.
Overview
18
18
years of professional experience
Work History
Team Leader
Ohio Army National Guard
01.2007 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Branch Manager
ATM Solutions Inc.
07.2023 - 07.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
AVP of Operations/Claims Manager
ATM Solutions Inc.
04.2019 - 07.2023
- Implemented data-driven strategies to identify areas of improvement, leading to enhanced operational efficiency.
- Enhanced customer satisfaction by improving communication channels and addressing client concerns promptly.
- Streamlined operational processes by implementing efficient workflow systems and reducing redundancies.
- Reduced financial loss by investigating and challenging all claims company wide.
- Audited vaults and branches for inconstancies and security improvements.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Assistant Manager
Atm Solutions Inc.
08.2013 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
High School Diploma -
Mt. Healthy
Cincinnati, OH04.2008
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- People Management
- Work Planning and Prioritization
- Conflict Resolution
Timeline
Branch Manager
ATM Solutions Inc.
07.2023 - 07.2024
AVP of Operations/Claims Manager
ATM Solutions Inc.
04.2019 - 07.2023
Assistant Manager
Atm Solutions Inc.
08.2013 - 04.2019
Team Leader
Ohio Army National Guard
01.2007 - Current
High School Diploma -
Mt. Healthy
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