Zachary Lalime
Buffalo,NY
Summary
I am currently enrolled at Erie Community College, studying for my CCNA, and plan to graduate in the spring of 2025. Post graduation I plan to pursue a Bachelor's degree in Computer Science in order to continue building upon my knowledge in the field. Concurrently, I have been actively engaged in the IT industry, where I have had the opportunity to apply my studies. This has allowed me to further develop my skills and proficiency in the field of IT. Prior to making a career change into Information Technology I spent four years as a Field Sales Manager for DSI Systems inc. During my tenure I developed strong leadership abilities, established strategic decision making skills, and helped achieve company objectives in collaborative environments. My blend of academic pursuit in the field of computer science and the prior experience in business management have helped me develop a certain skill set that I am excited to offer in my next professional endeavor
Overview
11
11
years of professional experience
Work History
IT Technician
VITEC Solutions
11.2023 - Current
- Provide technical support to VITEC customers through service tickets generated by phone and e-mail
- Assist on large or complex computer network installation
- Assist with deployment and installation of all hardware and software related to client environments
- Troubleshoot and support end-users with logon, printing, file saving, network access, application problems
- Perform site surveys to determine appropriate software applications and hardware needs
- Maintained detailed documentation for system builds, configurations and support procedures
- Help prevent security intrusions by quickly installing new software patches
- Kept accurate records of all IT assets such as computers, monitors, printers, and peripherals
- Monitor network performance and implemented improvements as needed to maintain stability and security
- Manage backups of critical data to prevent loss due to hardware failures or other issues
- Configure firewalls, routers, switches, and other networking equipment for secure operation.
MDU Specialist
Niacom Inc
07.2022 - 03.2023
- Built new revenue streams by selling telecommunications products and services to multi-family segment
- Helped develop and implement a sales strategy for the market area
- Was responsible for setting and achieving expense targets and approving contracts that achieve organizations financial goals
- Helped develop strategic partnerships across network, legal, product, field, planning, marketing and finance organizations
- Was responsible for day-to-day sales activity management, funnel activity, territory management and customer focused sales efforts for a team of MDU account managers
- Participated in community and industry related events to further develop the opportunities to procure new business.
Field Sales Representative
DSI Systems Inc
05.2018 - 07.2022
- Prospect Business for AT&T Wireless National Retail Program
- Build a Pipeline of new Third Party Labor companies
- Set weekly, monthly and quarterly goals and consistently measure performance
- Deliver onsite sales coaching and training to third party labor sale companies
- Provide support and motivation for retailers to achieve AT&T, company and program objectives
- Develop and maintain relationships with retailers
- Primary point of contact for day-to-day communications with AT&T and retail local leadership teams on each retailer visit
- Awarded Field Salesperson of the year of the Northeast Region 2018.
Retail Sales Consultant
AT&T Mobility
10.2015 - 05.2018
- Communicate with customers to develop a personalized solution for their cellular and in home needs
- Recognized by senior management (VP/GM NY-NJ) on delivery of 'our Promise'
- Recognized for outstanding customer service on multiple occasions
- Instrumental in developing a working relationship between AT&T and DSI systems
- Helped develop a relationship between AT&T and Corey McGowan productions
- Received the 'Certificate of Excellence' award for overall sales success in the NY/NJ region for August 2017.
Event/Door to Door Sales Representative
01.2013 - 10.2015
- Build working relationships with local event/production companies
- Consistently ranked within top 10% of 200 sales representatives
- Finished 4th of 200 reps in August of 2014
- Selected by management to participate in high exposure events.
Education
Information Technology
Erie Community College
Buffalo, NYSkills
- Hardware Installation
- System performance optimization
- Security patching
- Server Maintenance
- Data Recovery
- Disaster Recovery
- Network Security
- Software updating
- Active Directory
- Software Configuration
- Problem Solving
- Network Troubleshooting
- Customer Service
- Network Maintenance
- Server troubleshooting
- Hardware Configuration
- Device Installation
Timeline
IT Technician
VITEC Solutions
11.2023 - Current
MDU Specialist
Niacom Inc
07.2022 - 03.2023
Field Sales Representative
DSI Systems Inc
05.2018 - 07.2022
Retail Sales Consultant
AT&T Mobility
10.2015 - 05.2018
Event/Door to Door Sales Representative
01.2013 - 10.2015
Information Technology
Erie Community College
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