ZACHARY LAMBERT
Baton Rouge,LA
Summary
A flexible and energetic manager seeking a new career. Extensive restaurant and food service experience. Motivated Shift Manager practiced in customer relations, sales, and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. I have worked as an Assistant Manager since April of 2014 and am ready to start expanding my experience, and being the best leader possible.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Domino's Pizza
04.2014 - 05.2024
- Helped manage a store that achieved top 20 in the company
- Directed and supervised employees engaged in sales, inventory-taking
- Addressed customer inquiries and resolved complaints
- Received multiple audits achieving 4 star as the highest.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Created employee schedules to align coverage with forecasted demands.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored security to protect employees, customers and property.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Attended -
Am1, 2, and 3 classes
Skills
- Stable work history
- Adaptable
- Customer-oriented
- Strong leader
- Able to withstand high volume sales
- Able to hit goals
- Reliable
- Team-oriented
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Employee Scheduling
- Policy Enforcement
- Team Leadership
Timeline
Assistant Manager
Domino's Pizza
04.2014 - 05.2024
Attended -
Am1, 2, and 3 classes
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