Zachary Lay
The Colony
Summary
Adaptable professional with over 8 years of customer service experience and 4 years in management. Demonstrates a strong ability to quickly learn and apply new skills in dynamic environments. Committed to continuous improvement and effective change management. Proven track record of enhancing team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Delivery Associate/Dispatcher
On Point Delivery
Lewisville
10.2022 - Current
- Ensured timely and safe delivery of Amazon packages each day.
- Coordinated with 40 to 50 drivers to achieve delivery targets.
- Enhanced delivery efficiency through strategic route planning.
- Contributed to high customer satisfaction by providing reliable service.
Manager in Training
Rally House
Frisco
02.2022 - 10.2022
- Boosted sales and improved efficiency through effective team guidance.
- Elevated service quality by training staff, resulting in reduced complaints.
- Managed inventory to optimize stock levels and minimize excess.
- Promoted a positive workplace culture by resolving conflicts and enhancing team collaboration.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Store Manager
Fanzz
Frisco
03.2019 - 02.2022
- Led team to increase sales while improving customer satisfaction and operational efficiency.
- Trained staff, elevating service quality and reducing customer complaints.
- Managed inventory to maintain optimal stock levels and minimize excess back stock.
- Resolved conflicts to cultivate a positive work environment and enhance team collaboration.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
Fanzz
Frisco
06.2017 - 03.2019
- Boosted sales and improved store reputation through effective customer communication.
- Stocked store daily from received shipments to maintain product availability.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
The Colony High School
The Colony, TX05-2017
Skills
- Delivery tracking
- Inventory management
- Customer service
- Team leadership
- Time management
- Communication skills
- Problem solving
Timeline
Delivery Associate/Dispatcher
On Point Delivery
10.2022 - Current
Manager in Training
Rally House
02.2022 - 10.2022
Assistant Store Manager
Fanzz
03.2019 - 02.2022
Sales Associate
Fanzz
06.2017 - 03.2019
High School Diploma -
The Colony High School