Zachary Letcher
San Diego,CA
Summary
Master’s student in Cybersecurity with a B.A. in Computer Science, skilled in security research and penetration testing. Proficient in Nmap, Nessus, Wireshark, Metasploit, and Kali Linux. Strong background in network security and ethical hacking, seeking entry-level role to leverage skills in threat analysis and security operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
ITS Help Desk - Training Lead
University Of San Diego
03.2025 - Current
- Developed training materials to enhance employee onboarding and skill acquisition.
- Facilitated training sessions, ensuring clear communication of concepts and techniques.
- Collaborated with team members to assess training needs and program effectiveness.
- Implemented feedback mechanisms to refine training processes and improve learning outcomes.
- Assisted in evaluating trainee performance, providing constructive guidance for improvement.
- Supported the integration of new technologies into ticket tracking for efficiency gains.
- Maintained standardized training programs by providing comprehensive in-house training to 12 new employees and lead monthly trainings for the staff of 30.
ITS Help Desk Technician
University of San Diego
08.2024 - 03.2025
- Provide technical support for students and faculty, troubleshooting software and hardware issues
- Maintain and secure campus network infrastructure, resolving access control and security concerns
- Document security incidents and recommend best practices for system hardening
- Provided technical support for hardware and software issues, ensuring timely resolutions for end users.
- Assisted in troubleshooting network connectivity problems, enhancing user access to university resources.
- Documented and tracked help desk tickets using ticketing system, maintaining detailed records of user interactions.
- Handled over 2,500 cases with over a 99% success and completion rate.
- Out of 50 user reviews, received an average 3.97/4.
Education
Master’s Degree - Cybersecurity
University of San Diego
San Diego, CA05.2026
Bachelor of Arts - Computer Science, Minor in Leadership
University of San Diego
San Diego, CA05.2025
Skills
- Cybersecurity Tools: Wireshark, Nmap, Metasploit, Kali Linux, Burp Suite, Nessus, OpenVAS
- Programming: Python, Java, C, Bash
- Cloud Security: AWS (EC2, S3, IAM), Azure (Sentinel, Security Center)
- SIEM & Log Analysis: Splunk, ELK Stack
- Penetration Testing & Vulnerability Assessment: OWASP ZAP, MITRE ATT&CK
- Employee onboarding
- Fostering and Developing growth of a team
Certification
CompTIA Security+ March 2025
Awards
Dean’s List – University of San Diego 2024 and 2025, Spring 2024, Eagle Scout Oct 2017
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
ITS Help Desk - Training Lead
University Of San Diego
03.2025 - Current
ITS Help Desk Technician
University of San Diego
08.2024 - 03.2025
Bachelor of Arts - Computer Science, Minor in Leadership
University of San Diego
Master’s Degree - Cybersecurity
University of San Diego
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