Zachary Livingston
Orlando,FL
Summary
Proven leader and effective problem-solver with extensive experience at Marine Corps, adept at fostering team collaboration and enhancing client relationships. Skilled in safety procedures and sales coaching, consistently achieving objectives through attention to detail and a positive attitude. Demonstrated success in improving team productivity and customer satisfaction, with a track record of resolving conflicts efficiently. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Dominos Pizza Inc.
03.2019 - 08.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Sales Associate
GNC
07.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Team Director
Marine Corps
08.2014 - 08.2017
- Fostered a culture of continuous learning within the organization by encouraging innovation, experimentation, and constructive feedback.
- Facilitated knowledge sharing within the team through regular presentations and workshops, enhancing collective expertise.
- Analyzed key metrics regularly to assess performance against objectives and identify areas requiring intervention or course correction if necessary.
- Maintained consistent communication with senior leadership regarding project progress, challenges faced, and proposed solutions for any roadblocks encountered.
- Developed strategies for overcoming obstacles by identifying root causes and formulating action plans collaboratively with the team members.
- Developed strong relationships with cross-functional teams for better collaboration and overall project success.
- Resolved conflicts proactively among team members, maintaining a harmonious working environment conducive to productivity.
- Evaluated team performance objectively and provided actionable insights for improvement, resulting in consistently high-performing teams.
- Championed change management initiatives by communicating benefits clearly and addressing concerns promptly among the team members.
- Improved team productivity by implementing efficient work processes and streamlining communication channels.
- Implemented performance evaluations to identify areas for improvement and create personalized development plans for each team member.
- Increased employee retention through open communication, recognition of achievements, and fostering a positive work environment.
Avionics Technician
Marine Corps
08.2012 - 08.2017
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Prevented unnecessary costs by identifying potential issues early during routine inspections, allowing for proactive repairs rather than reactive measures later on down the line.
- Minimized system failures, closely monitored avionics performance metrics and addressed anomalies promptly.
- Fostered culture of continuous improvement, suggested technological advancements to enhance avionics systems.
- Facilitated smooth communication between pilots and ground control by maintaining advanced communication systems.
- Demonstrated adaptability by successfully working on a diverse range of aircraft types, including fixed-wing and rotary-wing models.
- Minimized errors related to miscommunication among team members by employing clear verbal instructions along with thorough written reports.
- Upheld strict quality assurance protocols to ensure all completed work met or exceeded established benchmarks before returning an aircraft to service.
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
Soldier
Marine Corps
08.2012 - 08.2017
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
- Excelled in specialized training courses to enhance technical expertise in specific areas of military operations.
- Cultivated positive relationships with local communities while deployed, fostering mutual respect and cooperation during missions.
- Drove mission success by effectively utilizing intelligence data gathered from various sources for informed decision-making during operations.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Education
Associate of Arts - Game Art
Full Sail University
Winter Park, FL01.2023
High School Diploma -
Covington High School
Covington, TN06.2012
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Resolution-oriented
- Client Relationship Development
- Persuasive negotiator
- Time Management
- Problem-solving skills
- Problem-Solving
- Attention to Detail
- Team motivation
- Safety Procedures
- Sales Coaching
Timeline
Delivery Driver
Dominos Pizza Inc.
03.2019 - 08.2019
Sales Associate
GNC
07.2017 - 01.2018
Team Director
Marine Corps
08.2014 - 08.2017
Avionics Technician
Marine Corps
08.2012 - 08.2017
Soldier
Marine Corps
08.2012 - 08.2017
Associate of Arts - Game Art
Full Sail University
High School Diploma -
Covington High School
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