Zachary Long

Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.

• Operated various types of vehicles skillfully, adapting to different sizes and weight capacities as required per route assignments.
• Built strong relationships with customers, resulting in repeat business and positive feedback.
• Collaborated with dispatchers to resolve any delivery issues or discrepancies promptly.
• Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
• Increased overall productivity by implementing effective time management strategies while on the road.
• Contributed to team success by assisting fellow drivers when needed or requested by supervisors.
• Assisted in training new drivers, sharing best practices for successful deliveries and customer service.
• Ensured compliance with company policies and procedures during all delivery tasks.
• Improved customer satisfaction by consistently delivering orders on time and accurately.
• Maintained a clean driving record, ensuring safe and responsible driving practices.
• Completed accurate documentation of each delivery, maintaining organized records for reference purposes
• Improved customer satisfaction by consistently delivering orders on time and accurately.
• Completed routes with 190+ stops and 380+ packages daily.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online appointments.

• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering positive and collaborative work environment.
• Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Achieved project milestones ahead of deadlines, coordinating effectively with management and customers.
• Operated heavy machinery to help with production and reaching company goals.

• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
• Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Operated forklift in compliance with OSHA guidelines and organizational policies.

• Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
• Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
• Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Implemented regular training sessions on products offerings strengthening the team''s ability to present a unified and knowledgeable sales pitch.
• Trained and mentored over 15+ new personnel hired to fulfill various roles.

• Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.