Summary
Overview
Work History
Education
Skills
EPA 608 HVAC Certification
Timeline
Generic

Zachary Lucas

Odessa,TX

Summary

Dynamic retail professional with a proven track record at Journeys Kidz, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and efficient transaction processing. Skilled in inventory management and visual merchandising, consistently achieving sales goals while fostering a positive shopping environment.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Journeys Kidz
07.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.

Concessions Worker

Ector County Coliseum
01.2022 - 08.2024
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Collaborated with team members to ensure smooth operations during high-traffic events.
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
  • Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
  • Streamlined the ordering process for faster transactions and shorter wait times for customers.
  • Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
  • Prepped food items for later use to save staff time during busy hours.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Promptly handled all guest concerns, questions, and complaints to boost customer service ratings [Number]%.
  • Prepared food orders within [Number]-minute period.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

High School Diploma -

Compass Academy Charter School
Odessa, TX
05-2022

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer engagement

EPA 608 HVAC Certification

Zachary Lucas


ESCO Institute

Certificate/ID# 1483982254116

Timeline

Retail Sales Associate

Journeys Kidz
07.2024 - Current

Concessions Worker

Ector County Coliseum
01.2022 - 08.2024

High School Diploma -

Compass Academy Charter School

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Zachary Lucas