Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zachary Lucente

Lancaster,OH

Summary

Accomplished Work Area Manager with a proven track record at FedEx Ground, enhancing operational efficiency and fostering a performance-oriented culture. Expert in operations management and relationship building, consistently ranked in the top 2 RSF company-wide for two years. Skilled in developing talent and implementing strategic business plans to exceed objectives.

Overview

6
6
years of professional experience

Work History

Work Area Manager

FedEx Ground
Etna, OH
09.2022 - Current
  • Implemented new processes and procedures tactfully and passionately.
  • Identified and developed top talent to promote performance-oriented culture.
  • Monitored and evaluated district performance to ensure goals were met.
  • Managed operation supervisors to assure safety, metrics, and service.
  • Top 2 RSF in the company consistently over the past 2 years.

Operations Manager

FedEx Ground
Etna, OH
08.2021 - 09.2022
  • Coordinated activities between departments to facilitate efficient processing of orders.
  • Coordinated with internal departments to ensure timely delivery of products.
  • Analyzed data to determine trends in order patterns, delivery times and product availability issues.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Created reports on daily, weekly, monthly shipment volumes, costs incurred and other metrics as required by management team.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Maintained accurate records of all goods received or shipped from the warehouse.
  • Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
  • Actively monitored staff performance through regular audits and feedback sessions.
  • Managed load areas, unload, NCPC, and control room.

Operations Manager

FedEx Ground Hub
Grove City, OH
10.2018 - 06.2020
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Guided employees in handling difficult or complex problems.
  • Trained new employees on operational protocols, significantly reducing onboarding time.

Education

Associate Degree in Business - Business

Edison State Community College
Piqua, OH
05-2017

High School Diploma -

Hilliard Bradley High School
Hilliard, OH
05-2012

Skills

  • Relationship building and management
  • Business development and planning
  • Resource allocation
  • Staff management
  • Brainstorming ideas
  • Business development
  • Operations
  • Staff training and development
  • Operations management
  • Goals and performance
  • Team development

Accomplishments

  • Purple Promise FY24
  • WAM of the year FY23
  • Lombardi Award winner FY22
  • Operations Manager of the month FY22
  • Operations manager of the month FY20
  • Operations Managers of month FY19
  • Package Handler of the month (5x's) FY17/FY18

Timeline

Work Area Manager

FedEx Ground
09.2022 - Current

Operations Manager

FedEx Ground
08.2021 - 09.2022

Operations Manager

FedEx Ground Hub
10.2018 - 06.2020

Associate Degree in Business - Business

Edison State Community College

High School Diploma -

Hilliard Bradley High School

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Zachary Lucente