Zachary Lugo
Weiser,ID
Summary
Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of hard work and determination, and training in whatever job i do. I'm Motivated to learn, grow and excel in my work career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Detention Deputy
Payette County Sheriffs Office
Payette, Id
02.2019 - Current
- Coordinated responses to emergency situations arising in different prison locations.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Handled inmate counts and searches for missing inmates.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Established positive working relationships and maintained boundaries with resident offenders.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Investigated attempted escapes and conducted searches for escaped inmates.
- Searched building and grounds, living quarters and work areas for contraband.
- Completed dorm sanitation and maintenance checks and reported results to management.
Shift Leader
Burger King
Ontario, OR
09.2017 - 02.2019
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Assigned daily employee tasks and monitored activity and completion.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Always encouraged team
- Strong leadership
- Encouraged team to upsell items to increase sale
- Safe counts
Fuel Attendant
Jacksons Food Stores Inc.
Ontario, OR
10.2016 - 08.2017
- Educated customers about brand to incite excitement about company's mission and values.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Removed safety hazards, soiled items and trash from customer areas.
- Responded to all customer inquiries thoroughly and professionally.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Maintained excellent attendance record, consistently arriving to work on time.
- Monitored social media and online sources for industry trends.
- Counted money in till at beginning and end of shift
- When running till always was alert and attentive
- Always asked for ID before selling any alcoholic beverages or tobacco products
Cashier
Carls Jr
Ontario, OR
05.2014 - 10.2016
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Cleaned and organized restaraunt everyday.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Educated customers on promotions to enhance sales.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma -
Weiser High School
Weiser, ID05.2016
Associate of Arts - Criminal Justice
Treasure Valley Community College
Ontario, ORSkills
- Safety and security
- Relationship development
- Customer assistance
- Point of sale knowledge
- Able to stand for long periods of time
- Productive and friendly
- Good time management
- Leadership
- Think fast and multitask
- Communication skills
Accomplishments
- Supervised team of 12 staff members.
- Promoted to shift leader at burger king.
- Trained and mentored employees.
- Completed manager training program.
Certification
- First Aid/CPR Certified
- Taser certified
- Criminal justice information system security and awareness
Timeline
Detention Deputy
Payette County Sheriffs Office
02.2019 - Current
Shift Leader
Burger King
09.2017 - 02.2019
Fuel Attendant
Jacksons Food Stores Inc.
10.2016 - 08.2017
Cashier
Carls Jr
05.2014 - 10.2016
High School Diploma -
Weiser High School
Associate of Arts - Criminal Justice
Treasure Valley Community College
- First Aid/CPR Certified
- Taser certified
- Criminal justice information system security and awareness
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