Zachary Mahan
Greenbrier,AR
Summary
Dynamic professional with extensive experience in event operations management, team supervision, and sales. Proven expertise in enhancing customer relations and ensuring seamless event execution. Consistently improves service standards and elevates client satisfaction through effective team leadership.
Overview
1
1
Certificate
14
14
years of professional experience
Work History
Venue Manager
Rabbit Ridge Farms
Bee Branch, AR
08.2023 - Current
- Managed daily operations of event spaces, ensuring smooth execution of logistics for weddings and corporate events.
- Supervised staff to uphold high service standards during all events.
- Developed vendor relationships for catering and decoration services, enhancing event quality.
- Scheduled maintenance and organized repairs for venue facilities and equipment.
- Handled customer inquiries and resolved complaints promptly to maintain positive relations.
- Maintained accurate records of bookings, payments received, and services provided during events.
- Prepared revenue reports detailing earnings from hosted events.
- Conducted inspections of premises to identify potential issues or areas for improvement.
Account Manager
Spectrum Paint
Little Rock, Arkansas
12.2018 - 07.2023
- Managed client relationships to ensure satisfaction with product offerings.
- Developed strategic account plans to boost client engagement and retention.
- Coordinated marketing efforts with sales teams to align with customer needs.
- Conducted market research to identify emerging trends and preferences.
- Facilitated communication between clients and internal teams for project updates.
- Analyzed customer feedback to enhance service delivery and product quality.
- Resolved client issues promptly while maintaining positive relationships.
- Maintained accurate records of all customer interactions in CRM system.
Assistant Store Manager
Sherwin-Williams Paint Store
Bryant, Arkansas
05.2016 - 11.2018
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised staff training to elevate customer service skills and satisfaction levels.
- Oversaw inventory management, restocking products to maintain optimal stock levels.
- Assisted customers with product selection, providing tailored advice and support.
- Coordinated team schedules to maximize coverage during peak hours.
- Handled customer complaints empathetically, recording details and proposing effective solutions.
- Oversaw cash handling procedures, reconciling discrepancies promptly as necessary.
- Led a team of employees, delivering ongoing training to uphold service excellence.
Customer Service Representative
Conway Farm and Home Supply
Conway, Arkansas
06.2012 - 03.2016
- Responded to customer inquiries with accurate product information, contributing to informed purchasing decisions.
- Assisted customers with product inquiries and recommendations, improving overall shopping satisfaction.
- Maintained professionalism in stressful situations, successfully diffusing customer tensions and ensuring positive interactions.
- Processed transactions accurately using point-of-sale systems to ensure efficient operations.
- Maintained inventory levels through regular stock checks to optimize product availability.
Education
BBA - Marketing Management
University of Central Arkansas
Conway, AR12-2016
Skills
- Venue operations management
- Event logistics and coordination
- Vendor management
- Budget oversight
- Client relationship management
- Strategic account planning
- Staff supervision
- CRM management
Certification
- Arkansas ServSafe
Accomplishments
- Region 3 Account Manager of the Year 2021
Timeline
Venue Manager
Rabbit Ridge Farms
08.2023 - Current
Account Manager
Spectrum Paint
12.2018 - 07.2023
Assistant Store Manager
Sherwin-Williams Paint Store
05.2016 - 11.2018
Customer Service Representative
Conway Farm and Home Supply
06.2012 - 03.2016
BBA - Marketing Management
University of Central Arkansas