Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Malenka

McMurray,PA

Summary

Dynamic professional with a strong work ethic and adaptability, consistently seeking new challenges and problems to overcome. Recognized for exceptional interpersonal skills and the ability to quickly master new concepts and technologies. Proven track record of contributing effectively in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Assistant Manager

FedEx Office
Pittsburgh, PA
12.2020 - Current
  • Provided guidance and support to staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members and clientele in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Coordinated communication across departments by attending meetings with upper management.
  • Served as a liaison between staff members and senior management personnel.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Assistant to Notary Public

Notary Public
Pittsburgh, PA
08.2012 - 01.2020
  • Performed tasks such as scheduling appointments, filing documents, and answering phone calls.
  • Organized notary services for clients by preparing the necessary paperwork, verifying identification documents, and ensuring compliance with state laws.
  • Compiled reports on notarization activities for review.
  • Assisted in the preparation of loan packages including processing payments, collecting fees, and obtaining signatures from borrowers.
  • Acted as liaison between clients and Notary Publics to ensure timely completion of transactions.
  • Verified identity documents such as driver's licenses or passports prior to notarizing a document.
  • Monitored expiration dates on Notary Public commissions and assisted in renewals when necessary.
  • Ensured that all forms were properly filled out according to instructions provided by notary services and clients.
  • Answered inquiries from customers regarding fees charged for various types of notarizations.
  • Prepared affidavits for customers who needed them for court proceedings or other legal matters.
  • Instructed customers on how to fill out forms correctly prior to notarizing them.
  • Verified identification of signee by looking through identification documents, licenses and passports.
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.

Crew Member

McDonald's
Pittsburgh, PA
06.2009 - 07.2010
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Prepared sandwiches, salads, fried goods, and beverages.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Education

High School Diploma -

Peters Township Highschool
McMurray, PA
06-2010

Skills

  • Fast hands-on learning
  • Problem solver
  • Compassionate, empathic, patient
  • Analytical
  • Graphic and media design via Photoshop and Adobe
  • Team collaboration and leadership
  • Customer service relations and consultation

Timeline

Assistant Manager

FedEx Office
12.2020 - Current

Assistant to Notary Public

Notary Public
08.2012 - 01.2020

Crew Member

McDonald's
06.2009 - 07.2010

High School Diploma -

Peters Township Highschool

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Zachary Malenka