Zachary Marshall
Leavenworth
Summary
Dynamic Senior Game Advisor with a strong focus on customer service and teamwork. Proven ability to enhance customer experiences and drive loyalty through effective communication and sales strategies.
Overview
7
7
years of professional experience
Work History
Senior Game Advisor
GameStop
Leavenworth, KS
07.2021 - Current
- Enhanced sales strategies by analyzing market trends and customer preferences.
- Implemented inventory management systems to optimize stock levels and reduce losses.
- Resolved customer issues effectively, enhancing overall satisfaction ratings.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Organized store events such as tournaments or midnight releases, resulting in enhanced community engagement and increased foot traffic.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Maintained awareness of younger game players and made age-appropriate recommendations.
- Monitored loss prevention efforts within the store, reducing instances of theft or vandalism.
- Increased store revenue through upselling techniques and promoting add-on products.
Surveillance Technician
Hollywood Casino at Kansas Speedway
Kansas City, KS
08.2019 - Current
- Monitored surveillance systems to ensure compliance with regulatory standards and internal policies.
- Conducted routine inspections of security equipment to maintain operational integrity and functionality.
- Collaborated with law enforcement during incidents, providing video evidence and situational reports.
- Trained new technicians on surveillance protocols and equipment usage to enhance team performance.
- Analyzed security footage to identify suspicious activities, enhancing incident response strategies.
- Developed training materials for staff on emergency procedures related to surveillance system usage and protocols.
- Upgraded outdated systems with modern components, enhancing image clarity and coverage range while maintaining compatibility with current hardware.
- Identified potential security risks by conducting regular site surveys and recommending appropriate solutions.
- Enhanced security measures through the installation of advanced CCTV cameras and access control systems.
Education
High School Diploma -
Lansing High School
Lansing, KS05-2005
Skills
- Strong communication skills
- Exceptional customer service
- Time management mastery
- Guest relations
- Product launch planning
- Shipment inspection
- Vendor relationship management
- Product promotion
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Senior Game Advisor
GameStop
07.2021 - Current
Surveillance Technician
Hollywood Casino at Kansas Speedway
08.2019 - Current
High School Diploma -
Lansing High School
TCG Knowledge
Pokemon TCG - High
- Certified Pokemon Professor
- Avid Player and Collector
Magic The Gathering TCG - Moderate
Yu-Gi-Oh TCG - Low