Zachary Martin

• Schedule assessment appointments.

• Data entry.

• Data analysis.

• Handling customer complaints.

• Processing orders and returns.

• Documenting customer interactions.

• Advise on company information.

• Generate sales leads.

• Troubleshooting tech problems.

• Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.

• Grew existing customer service accounts by 29% through exceptional customer service and effective sales techniques.

• Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers.

• Providing and analyzing medicine given to clients, assist clients with personal care, including dressing, mobility, eating, and transportation, updated medical charts and care plans for residents, use medical equipment that helps me perform my job duties, Show empathy and compassion to my clients

• Assisted front office by making outbound / inbound calls, making appointments, leaving messages, contacting sponsors, etc

• Data entry document data per chart, Basic computer troubleshooting.

• Oversee efforts across the company, assist in home upgrades, manages maintenance activities for the up keeping of properties, performs some administrative responsibilities, supervise four or five workers per shift

• Verify all timecards

• Maintenance Duties, Assist customers on a day-to-day basis

• Providing exceptional customer service to customers

• Making menu suggestions and recommendations

• Taking customer orders and delivering orders efficiently and accurately

• Perform some administrative responsibilities

• Maintenance Duties