Zachary Maziar
Summary
Compliant Application Specialist with an innovative mind and sound knowledge of IT systems. Excellent in managing a team and delegating work. Experience handling complex and problematic situations with analytical thinking and patience.
Overview
2
2
years of professional experience
Work History
Application Specialist/Supervisor
Community Choice Financial Inc.
06.2023 - Current
- Management level position
- Escalation contact for a team of 20+ tier 2 IT techs, handling complex tickets and questions from techs
- Designed, managed, and integrated new SolarWinds ITSM system from scratch for service desk which included managing an assets management system, knowledge base, and processes creation for Tier 2 techs to follow
- Working directly with DevOps team regarding development issues using SQL Server Management Studio, JAMS, and a in house POS system
- Handled DHCP, nationwide network systems outages, Azure/AD access, and incident/outage management
- Worked directly with Desktop Engineering/Infrastructure to solve complex issues
Tier 2 IT ServiceDesk Analyst
Community Choice Financial Inc.
03.2022 - 06.2023
- Troubleshooting networking devices for multiple locations around the United States
- Working on multiple IT Projects for management on tight deadlines
- Remotely handling complex Windows issues with AD/CMD Commands/Control Panel
- Managing IT systems and processes for 5 different companies under one service desk
- Shadowing and supporting Infrastructure/Engineering/Desktop Support with their IT projects
- Trained all new hires to the desk, acting as a main point of contact post training as well
Tier 2 IT Desktop Specialist Intern
Perry County Government IT Department
05.2021 - 03.2022
- Experience with hands on work routing network servers for multiple government offices
- Moved multiple government offices on a strict deadline with both server and PC hardware installs needed on the same day as the office teardown
- PC Hardware, ethernet wiring, and printer installations into office environments
- IT Experience under government infrastructure dealing with courthouse software, server networking, and 911 systems
- Server Firewall management and protection for the county computers and county email server, blocking hundreds of attacks using IPAbuse and a firewall understanding
Education
Information Technology Specialist -
Central Ohio Technical College
Newark, OH06.2022
IT Programming/Software Development -
Central Ohio Technical College
Newark, OH06.2022
Skills
- Computer Programming
- Network Applications
- End-User Support
- System Software
- Error Resolution
- Supervision and Management
Timeline
Application Specialist/Supervisor
Community Choice Financial Inc.
06.2023 - Current
Tier 2 IT ServiceDesk Analyst
Community Choice Financial Inc.
03.2022 - 06.2023
Tier 2 IT Desktop Specialist Intern
Perry County Government IT Department
05.2021 - 03.2022
Information Technology Specialist -
Central Ohio Technical College
IT Programming/Software Development -
Central Ohio Technical College
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