Zachary McAllister
Mount Clemens,Michigan (MI)
Summary
Hard working and always looking for the next challenge. Multi-skilled and experienced with working in a large, corporate IT infrastructure. Always looking for ways to improve process and drive team success.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Senior Engineer, Service Delivery
Dell Technologies
Farmington Hills, MI
10.2018 - Current
- Administer large scale virtualized environment
- Identify and resolve VMware and guest OS related issues
- Administer multiple OS configurations within enterprise environment: Windows Server, Red Hat Linux, Oracle Linux, Solaris
- Proactively identify and implement improvements to lower incident count using monitoring and reporting tools
- Author technical documentation and "runbooks" for processes/problem resolution
- Maintain and resolve a high volume of customer requests through ticketing
- Lead training of Level 1 and Level 2 support groups
- Coordinate escalation of tickets/issues
Service Delivery Advisor (Delivery Specialist)
DellEMC
Farmington Hills, MI
10.2016 - 09.2018
- Administer customer requests for backup and restore (on-demand backups, scheduled backups, restore requests)
- Identify and resolve issues/failures within backup environment
- Resolve issues escalated by L1 and L2 teams
- Create work instructions to allow quicker resolution of prevalent errors/requests
- Install, upgrade and configure new technologies
- Manage backup storage capacity (Load balancing, Technical Enhancement, etc.)
- Audit and maintain user access to backup servers and applications
- Create systems of ownership and customer facing accountability for critical backup applications
- Troubleshoot L1 and L2 escalations
- Design "Service Lifecycle Management" testing for new product implementations
- Work with other support towers to implement multiple technology infrastructure (and ensure compatibility throughout life cycle)
- Lead development of new processes to facilitate quicker resolutions to issues or implementations
- Manage, allocate personnel, and track large-scale projects
- On-board new teammates
Associate Delivery Specialist II
EMC
Farmington Hills, MI
04.2015 - 10.2016
- Lead and track Data Protection activities for massive migration and virtualization efforts
- Troubleshoot and resolve tickets escalated by L1 teammates
- Install/upgrade backup server applications (Avamar, Networker, Data Domain)
- Perform "Service Lifecycle Management" testing for new product implementations
- Administer and provide customer reporting on business critical backups
- Creation of work instructions for Data Protection activities
- Maintain capacity requirements on backup storage devices
- Manage Data Protection related change requests
Associate Delivery Specialist
EMC
Farmington Hills, MI
01.2014 - 04.2015
- Perform backups and restores
- Administer Avamar, Data Domain, Networker backup zones
- Perform Migration and load balancing backups between multiple datazones
- Troubleshoot client side backup errors (Unix, Linux, Windows, HP-UX)
- Perform backup application access auditing
Print Technician - Internship
imageOne
Oak Park, MI
05.2013 - 12.2013
- Administer corporate printing environment
- Maintain printer hardware
- Troubleshoot print network failures
- Maintain customer tickets and requests
Education
Associate of Arts - Computer Information Systems
University of Detroit Mercy
Detroit, MI2013
Skills
- Windows Administration
- Unix/Linux Administration
- VMware Administration
- Networker, Avamar, Data Domain Implementation and Administration
- Technical Documentation Authoring
- Project Management
- VMware Professional Training
- Process Improvement and Implementation
- Team Leadership
- Interpersonal and Written Communication
- Self-Motivated
Certification
- Specialist - Systems Administrator, Avamar Version 7.0 (DCS-SA)
- Specialist - Technology Architect, Converged Infrastructure Version 1.0 (DCS-TA)
Timeline
Senior Engineer, Service Delivery
Dell Technologies
10.2018 - Current
Service Delivery Advisor (Delivery Specialist)
DellEMC
10.2016 - 09.2018
Associate Delivery Specialist II
EMC
04.2015 - 10.2016
Associate Delivery Specialist
EMC
01.2014 - 04.2015
Print Technician - Internship
imageOne
05.2013 - 12.2013
Associate of Arts - Computer Information Systems
University of Detroit Mercy
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