Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary McCabe

Grand Haven,MI

Summary

Highly motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Organized UPS Driver with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Outside sales specialist with strength in negotiations, e-commerce and customer service.

Excellent interpersonal and time management skills. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Maintenance Technician

Cherette Group
04.2023 - Current
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Installed new locks, door handles and door closers.
  • Positively engaged with customers and maintained professional appearance as company representative
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision

Package Delivery Driver

UPS
10.2007 - 10.2022
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Lifted, lowered and carried packages typically weighing 60 pounds throughout regular course of delivery.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Education

Bachelor of Business Administration And Marketing - Business Administration And Marketing

Cornerstone University
Grand Rapids, MI
05.2009

High School Diploma -

Grand Haven High School
Grand Haven, MI
05.2003

Skills

  • Problem-Solving Ability
  • Organizational Abilities
  • Customer Experience
  • Customer Needs Assessments
  • Recordkeeping Requirements
  • Customer Accounts Management
  • Delivery Schedule Development
  • Analytical Approach
  • Customer Relationships
  • Order Picking and Processing
  • Communication and Interpersonal Skills
  • Market Research
  • Time Management
  • Excellent People Skills
  • Acquire New Business
  • Adapt to Diverse Groups

Timeline

Maintenance Technician

Cherette Group
04.2023 - Current

Package Delivery Driver

UPS
10.2007 - 10.2022

Bachelor of Business Administration And Marketing - Business Administration And Marketing

Cornerstone University

High School Diploma -

Grand Haven High School
Zachary McCabe