Summary
Overview
Work History
Skills
Timeline
Generic
Zachary McConnaughey

Zachary McConnaughey

Comstock Park,MI

Summary

Dedicated professional with a strong background in customer service and sales in the retail industry. Proficient in upselling, cross-selling, and merchandising to drive revenue growth. Exceptional organizational skills and attention to detail, coupled with excellent communication abilities. Experienced in consultative sales, fostering customer loyalty, and managing contract negotiation. Recognized by colleagues for being proactive. Dependable team leader contributing to the achievement of team objectives.

Overview

12
12
years of professional experience

Work History

Samsung Home Theater Expert

Best Buy
11.2024 - Current
  • Increased Samsung and Best Buy sales revenue by developing and implementing effective sales strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Passionate about learning Samsung product and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Accomplished KPI goals within weekly and monthly timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Customer Experience Banker

Huntington National Bank
09.2023 - 12.2024
  • Provided financial advice to clients, enhancing their investment portfolios.
  • Analyzed market trends to advise clients on banking products.
  • Improved client satisfaction by offering personalized banking solutions.
  • Managed client accounts, ensuring compliance with regulations.

Sales Consultant

Best Buy
09.2021 - 04.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships with Best Buy clientele.

Energy Educator

Seel LLC
02.2019 - 08.2021
  • Responded to questions from existing, new, and potential customers to drive satisfaction
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in training courses and professional development opportunities to improve teaching skills

Maintains Tech

Autumn Ridge Apartments
01.2017 - 02.2019
  • Encouraged customers to make additional purchases and suggested relevant items
  • Met merchandising standards by keeping store stocked and products faced
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Used product knowledge for handling objections
  • Engaged with guests to understand and anticipate customer service needs
  • Cultivated relationships with new and existing customers to drive sales
  • Enticed customers with sales and promotions to boost sales
  • Drove sales through customer relationship building and suggestive selling techniques
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Placed special orders, submitted online orders, or contacted other stores to find desired items
  • Demonstrated product features and capabilities to potential buyers
  • Worked with coworkers to complete tasks
  • Focused on learning new skills and staying updated with industry changes
  • Performed general maintenance and repair
  • Met deadlines while maintaining high-quality deliverables

CNC Operator

Gilmore LLC
06.2013 - 04.2017
  • Operated and adjusted machining equipment to drive part production
  • Programmed CNC machines in accordance with provided instructions and blueprints
  • Performed component visual inspections to support workmanship
  • Assessed and adjusted CNC machines to ensure that parts are produced to accuracy and quality standards
  • Maintained tight tolerances with design specifications.
  • Reduced machine downtime by performing routine maintenance, cleaning, and calibration on a regular basis.

Skills

  • Critical Thinking
  • Sales Training, Trends, and Expertise
  • Time Management
  • Multitasking Strengths
  • Vendor Relationships
  • Team Management
  • Selling Techniques
  • Teamwork and collaboration
  • Customer Service
  • Adaptable and Quick Learner

Timeline

Samsung Home Theater Expert

Best Buy
11.2024 - Current

Customer Experience Banker

Huntington National Bank
09.2023 - 12.2024

Sales Consultant

Best Buy
09.2021 - 04.2023

Energy Educator

Seel LLC
02.2019 - 08.2021

Maintains Tech

Autumn Ridge Apartments
01.2017 - 02.2019

CNC Operator

Gilmore LLC
06.2013 - 04.2017

Similar Profiles

CREATE PROFILE
Zachary McConnaughey