Zachary McCoy

Dynamic Marketing Communications Manager with a proven track record of driving brand visibility and recognition through innovative advertising campaigns. Skilled in analyzing key performance indicators (KPIs) to validate campaign success. Demonstrated expertise in streamlining internal communication processes to foster collaboration and enhance team efficiency. Strong leadership capabilities honed through effective project management from inception to completion.
• Spearheaded the creative direction for advertising campaigns, resulting in a notable increase in brand visibility and recognition.
• Conducted in-depth analysis and reporting on key performance indicators (KPIs) to assess the effectiveness and ROI of marketing initiatives.
• Implemented strategic solutions to streamline internal communication processes, facilitating improved information sharing and collaboration among team members.
• Collaborated cross-functionally with stakeholders to develop comprehensive marketing strategies that effectively targeted key demographics and achieved desired outcomes.
• Stayed abreast of industry trends, emerging technologies, and best practices to continuously innovate and optimize marketing communications strategies.

Dedicated IT Ambassador with a demonstrated history of contributing to the successful launch of multiple products through meticulous testing and providing actionable feedback to developers. Skilled in ensuring optimal functionality at scale under real-world conditions. Known for maintaining a keen eye for detail, strong work ethic, and delivering accurate test results that uphold the company's commitment to providing high-quality products.
• Maintained keen eye for detail and strong work ethic, consistently delivering accurate test results that contributed to company's ongoing success in providing high-quality products.
• Played an instrumental role in the successful launch of multiple products by conducting comprehensive tests to ensure optimal functionality at scale under real-world conditions.
• Exceeded expectations by providing actionable feedback to developers, enabling them to fine-tune designs effectively before final release stages commenced, thus enhancing product quality and user experience.
• Leveraged technical expertise to identify and troubleshoot issues promptly, ensuring timely resolution and minimizing disruptions to product development timelines.
• Acted as a liaison between end-users and development teams, facilitating clear communication and understanding of user needs and requirements

Engagement Engineer with a proven track record of reducing project completion time through efficient resource allocation and effective communication strategies. Skilled in facilitating workshops to enhance team communication skills and implementing customized engagement plans to meet individual client needs. Recognized for utilizing positive communication to foster team cohesion and promoting integrity and respect in all interactions.
• Developed and implemented customized engagement plans tailored to the specific needs and preferences of individual clients, resulting in exceptional outcomes and high levels of satisfaction.
• Facilitated engaging workshops focused on enhancing communication skills among team members, resulting in improved collaboration and a positive impact on client interactions.
• Acted as a liaison between clients and internal teams, ensuring clear communication and alignment of objectives throughout the engagement process.
• Maintained comprehensive documentation of engagement activities, client interactions, and project outcomes, ensuring transparency and accountability throughout the engagement lifecycle.
• Scheduled and organized team events and activities aimed at cultivating relationships, fostering team cohesion, and building rapport among team members.

Experienced Rx Clinical Services Pharmacy Technician 3 SME with a demonstrated history of providing exceptional pharmacy services and support. Skilled in training new team members, coordinating with healthcare professionals, and maximizing pharmacy efficiency through effective communication and adherence to procedures. Recognized for strong leadership skills, commitment to accuracy, and ability to adapt to dynamic work environments.
• Played a key role in training new team members on standard operating procedures, ensuring consistent quality of service and adherence to pharmacy regulations across the entire team.
• Coordinated closely with physicians and insurance agency representatives to promptly resolve prescription discrepancies, facilitating timely and accurate dispensing of medications to patients.
• Communicated with patients to gather information about prescriptions, medical conditions, and medication histories, facilitating consultations with pharmacists and ensuring personalized care.
• Enhanced pharmacy efficiency through effective communication with staff members and meticulous adherence to established procedures and protocols.
• Demonstrated proficiency in a wide range of pharmacy operations, including medication dispensing, inventory management, and patient counseling, with a strong commitment to accuracy, efficiency, and service quality.
• Developed strong leadership skills through project management, overseeing initiatives from inception to completion and ensuring alignment with organizational goals and objectives.

Dynamic Assistant Store Manager with extensive experience in retail operations management. Proven track record of improving store performance through effective communication, strategic planning, and employee development. Skilled in resolving customer issues, enhancing store appearance, and implementing innovative programs to increase employee loyalty and reduce turnover. Recognized for fostering positive work culture, maintaining excellent vendor relationships, and implementing inventory management strategies to optimize performance and profitability.
• Established clear communication channels between team members and implemented efficient scheduling practices for over 30 employees, resulting in improved store operations and productivity.
• Successfully resolved escalated customer issues, leading to enhanced customer satisfaction rates and retention.
• Monitored employee attendance and punctuality, addressing repeat problems promptly to prevent long-term habits and maintain workforce reliability.
• Developed and implemented innovative programs to increase employee loyalty and reduce turnover, resulting in improved staff retention and morale.
• Streamlined inventory management through regular audits, accurate ordering, and efficient stock organization, minimizing stockouts and optimizing inventory turnover.

Strategic and results-driven Director of Ambassadors with a demonstrated history of success in developing and overseeing hospital ambassador programs. Proven expertise in recruitment, scripting, protocols, and scheduling to ensure a seamless and distinguished guest experience. Skilled in supervising teams, aligning with organizational initiatives, and championing corporate social responsibility initiatives to enhance company reputation and community engagement.
• Developed and implemented the hospital's Ambassador program, including recruitment, scripting, protocols, data accessibility, schedules, attire rules, orientation, and manuals, ensuring alignment with organizational goals and objectives.
• Supervised the Valet service, aligning with the hospital's initiative for enhanced guest experience and a distinguished image, while maintaining high standards of service excellence.
• Collaborated with the CFO on budget allocation, integrating volunteers, expanding networking opportunities, and supporting on-site staff to maximize operational efficiency and resource utilization.
• Ensured patient confidentiality, safety, and provided guidance to Ambassadors to maintain a safe and secure environment for patients, visitors, and staff.
• Championed corporate social responsibility initiatives that enhanced the company's reputation within the community and the industry at large, fostering positive relationships and goodwill.

Proactive and results-oriented Shift Lead with extensive experience in retail operations management. Skilled in training new employees, ensuring compliance with company policies and regulations, and developing creative solutions to operational challenges. Recognized for effectively managing shift operations, optimizing resources, and driving sales growth through promotional activities and marketing efforts.
• Ensured compliance with company policies as well as local health department regulations throughout daily operations, maintaining a safe and sanitary environment for employees and customers.
• Trained new employees on company policies, procedures, and best practices to ensure optimal performance and adherence to standards.
• Developed creative solutions to operational challenges while balancing budgetary constraints against desired outcomes, maximizing efficiency and profitability.
• Maintained database systems to track and analyze operational data, facilitating informed decision-making and continuous improvement efforts.
• Streamlined inventory management processes to reduce waste and increase profitability, optimizing stock levels and minimizing out-of-stock situations.