Summary
Overview
Quote
Skills
Work History
Education
Affiliations
Work Preference
Work Availability
Timeline
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Zachary McCoy

Zachary McCoy

Subject Matter Expert
Glendale,AZ

Summary

Results-driven Analyst with a diverse background spanning marketing communications, IT, and healthcare industries. Proven track record of excellence in identifying and resolving complex system issues, coupled with a keen ability to analyze data and trends to drive informed decision-making. Skilled in collaborative problem-solving and business process mapping, with a strong attention to detail and a solution-oriented mindset. Proficient in data visualization techniques and report development, adept at presenting findings to stakeholders at all levels. Experienced in streamlining processes and implementing solutions that enhance operational efficiency and performance. Holds an MBA in Business Intelligence and Analytics Management, complemented by certifications in Product Management and graduate certificates in Media Communications and Audio Production. Summa Cum Laude graduate with a consistent record of academic excellence and honors. Eager to leverage expertise and drive value as an Analyst specializing in technical analysis of system issues.

Overview

16
16
years of professional experience

Quote

All progress takes place outside the comfort zone.
Michael John Bobak

Skills

  • Business Process Mapping
  • Technical Analysis
  • Business Analysis
  • Report Development
  • Collaborative Problem-Solving
  • Effective Communication
  • Audio Production and Engineering
  • Detail-Oriented
  • Process Improvement
  • Business Intelligence Tools
  • Teamwork
  • Time Management
  • Creativity and Innovation
  • Market Research Analysis
  • Stress Management
  • Inventory Management
  • Content Creation and Copywriting
  • Emotional Intelligence
  • Strong Leadership
  • Data Visualization Techniques
  • Customer Service Excellence

Work History

Marketing Communications Manager

DeVry National Honor Society in Business
2022.06 - Current

Dynamic Marketing Communications Manager with a proven track record of driving brand visibility and recognition through innovative advertising campaigns. Skilled in analyzing key performance indicators (KPIs) to validate campaign success. Demonstrated expertise in streamlining internal communication processes to foster collaboration and enhance team efficiency. Strong leadership capabilities honed through effective project management from inception to completion.
• Spearheaded the creative direction for advertising campaigns, resulting in a notable increase in brand visibility and recognition.
• Conducted in-depth analysis and reporting on key performance indicators (KPIs) to assess the effectiveness and ROI of marketing initiatives.
• Implemented strategic solutions to streamline internal communication processes, facilitating improved information sharing and collaboration among team members.
• Collaborated cross-functionally with stakeholders to develop comprehensive marketing strategies that effectively targeted key demographics and achieved desired outcomes.
• Stayed abreast of industry trends, emerging technologies, and best practices to continuously innovate and optimize marketing communications strategies.

IT Ambassador

Humana
2021.01 - Current

Dedicated IT Ambassador with a demonstrated history of contributing to the successful launch of multiple products through meticulous testing and providing actionable feedback to developers. Skilled in ensuring optimal functionality at scale under real-world conditions. Known for maintaining a keen eye for detail, strong work ethic, and delivering accurate test results that uphold the company's commitment to providing high-quality products.
• Maintained keen eye for detail and strong work ethic, consistently delivering accurate test results that contributed to company's ongoing success in providing high-quality products.
• Played an instrumental role in the successful launch of multiple products by conducting comprehensive tests to ensure optimal functionality at scale under real-world conditions.
• Exceeded expectations by providing actionable feedback to developers, enabling them to fine-tune designs effectively before final release stages commenced, thus enhancing product quality and user experience.
• Leveraged technical expertise to identify and troubleshoot issues promptly, ensuring timely resolution and minimizing disruptions to product development timelines.
• Acted as a liaison between end-users and development teams, facilitating clear communication and understanding of user needs and requirements

Engagement Engineer

Humana
2021.01 - Current

Engagement Engineer with a proven track record of reducing project completion time through efficient resource allocation and effective communication strategies. Skilled in facilitating workshops to enhance team communication skills and implementing customized engagement plans to meet individual client needs. Recognized for utilizing positive communication to foster team cohesion and promoting integrity and respect in all interactions.
• Developed and implemented customized engagement plans tailored to the specific needs and preferences of individual clients, resulting in exceptional outcomes and high levels of satisfaction.
• Facilitated engaging workshops focused on enhancing communication skills among team members, resulting in improved collaboration and a positive impact on client interactions.
• Acted as a liaison between clients and internal teams, ensuring clear communication and alignment of objectives throughout the engagement process.
• Maintained comprehensive documentation of engagement activities, client interactions, and project outcomes, ensuring transparency and accountability throughout the engagement lifecycle.
• Scheduled and organized team events and activities aimed at cultivating relationships, fostering team cohesion, and building rapport among team members.

Rx Clinical Services Pharmacy Technician 3 SME

Humana
2020.05 - Current

Experienced Rx Clinical Services Pharmacy Technician 3 SME with a demonstrated history of providing exceptional pharmacy services and support. Skilled in training new team members, coordinating with healthcare professionals, and maximizing pharmacy efficiency through effective communication and adherence to procedures. Recognized for strong leadership skills, commitment to accuracy, and ability to adapt to dynamic work environments.
• Played a key role in training new team members on standard operating procedures, ensuring consistent quality of service and adherence to pharmacy regulations across the entire team.
• Coordinated closely with physicians and insurance agency representatives to promptly resolve prescription discrepancies, facilitating timely and accurate dispensing of medications to patients.
• Communicated with patients to gather information about prescriptions, medical conditions, and medication histories, facilitating consultations with pharmacists and ensuring personalized care.
• Enhanced pharmacy efficiency through effective communication with staff members and meticulous adherence to established procedures and protocols.
• Demonstrated proficiency in a wide range of pharmacy operations, including medication dispensing, inventory management, and patient counseling, with a strong commitment to accuracy, efficiency, and service quality.
• Developed strong leadership skills through project management, overseeing initiatives from inception to completion and ensuring alignment with organizational goals and objectives.

Assistant Store Manager

Walgreens
2013.07 - 2020.05

Dynamic Assistant Store Manager with extensive experience in retail operations management. Proven track record of improving store performance through effective communication, strategic planning, and employee development. Skilled in resolving customer issues, enhancing store appearance, and implementing innovative programs to increase employee loyalty and reduce turnover. Recognized for fostering positive work culture, maintaining excellent vendor relationships, and implementing inventory management strategies to optimize performance and profitability.
• Established clear communication channels between team members and implemented efficient scheduling practices for over 30 employees, resulting in improved store operations and productivity.
• Successfully resolved escalated customer issues, leading to enhanced customer satisfaction rates and retention.
• Monitored employee attendance and punctuality, addressing repeat problems promptly to prevent long-term habits and maintain workforce reliability.
• Developed and implemented innovative programs to increase employee loyalty and reduce turnover, resulting in improved staff retention and morale.
• Streamlined inventory management through regular audits, accurate ordering, and efficient stock organization, minimizing stockouts and optimizing inventory turnover.

Director of Ambassadors

Gulf Coast Regional Medical Center / Premier
2018.05 - 2019.02

Strategic and results-driven Director of Ambassadors with a demonstrated history of success in developing and overseeing hospital ambassador programs. Proven expertise in recruitment, scripting, protocols, and scheduling to ensure a seamless and distinguished guest experience. Skilled in supervising teams, aligning with organizational initiatives, and championing corporate social responsibility initiatives to enhance company reputation and community engagement.
• Developed and implemented the hospital's Ambassador program, including recruitment, scripting, protocols, data accessibility, schedules, attire rules, orientation, and manuals, ensuring alignment with organizational goals and objectives.
• Supervised the Valet service, aligning with the hospital's initiative for enhanced guest experience and a distinguished image, while maintaining high standards of service excellence.
• Collaborated with the CFO on budget allocation, integrating volunteers, expanding networking opportunities, and supporting on-site staff to maximize operational efficiency and resource utilization.
• Ensured patient confidentiality, safety, and provided guidance to Ambassadors to maintain a safe and secure environment for patients, visitors, and staff.
• Championed corporate social responsibility initiatives that enhanced the company's reputation within the community and the industry at large, fostering positive relationships and goodwill.

Shift Lead

CVS Pharmacy
2008.05 - 2011.05

Proactive and results-oriented Shift Lead with extensive experience in retail operations management. Skilled in training new employees, ensuring compliance with company policies and regulations, and developing creative solutions to operational challenges. Recognized for effectively managing shift operations, optimizing resources, and driving sales growth through promotional activities and marketing efforts.
• Ensured compliance with company policies as well as local health department regulations throughout daily operations, maintaining a safe and sanitary environment for employees and customers.
• Trained new employees on company policies, procedures, and best practices to ensure optimal performance and adherence to standards.
• Developed creative solutions to operational challenges while balancing budgetary constraints against desired outcomes, maximizing efficiency and profitability.
• Maintained database systems to track and analyze operational data, facilitating informed decision-making and continuous improvement efforts.
• Streamlined inventory management processes to reduce waste and increase profitability, optimizing stock levels and minimizing out-of-stock situations.

Education

Master of Business Administration MBA, - Business Intelligence And Analytics Management

DeVry University/Keller School of Management
Online
08.2024

Product Management Certification - Product Management

Cornell University
Online
06.2024

Bachelor of Science For Technical Management - Business Intelligence And Analytics Management

DeVry University/Keller School of Management
Online
06.2023

Graduate Certificate, Media Communications - Media Communications And Marketing

Full Sail University
Online
01.2020

Graduate Certificate, Audio Production - Audio Production And Engineering

Full Sail University
Online
01.2019

High School Diploma -

West Texas High School
Stinnett, TX
01.2004

Affiliations

  • American Marketing Association
  • Alpha Chi National Honor Society
  • Delta Mu Delta International Honor Society in Business
  • DeVry University Mu Phi National Honor Society

Work Preference

Work Type

Full TimeInternshipContract Work

Work Location

RemoteHybridOn-Site

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Marketing Communications Manager

DeVry National Honor Society in Business
2022.06 - Current

IT Ambassador

Humana
2021.01 - Current

Engagement Engineer

Humana
2021.01 - Current

Rx Clinical Services Pharmacy Technician 3 SME

Humana
2020.05 - Current

Director of Ambassadors

Gulf Coast Regional Medical Center / Premier
2018.05 - 2019.02

Assistant Store Manager

Walgreens
2013.07 - 2020.05

Shift Lead

CVS Pharmacy
2008.05 - 2011.05

Master of Business Administration MBA, - Business Intelligence And Analytics Management

DeVry University/Keller School of Management

Product Management Certification - Product Management

Cornell University

Bachelor of Science For Technical Management - Business Intelligence And Analytics Management

DeVry University/Keller School of Management

Graduate Certificate, Media Communications - Media Communications And Marketing

Full Sail University

Graduate Certificate, Audio Production - Audio Production And Engineering

Full Sail University

High School Diploma -

West Texas High School
Zachary McCoySubject Matter Expert