Zachary McDaniel
Huntington beach,United States
Summary
A resourceful, highly motivated, and versatile technician with demonstrated experience in troubleshooting, end user support, client relations, testing, implementations, compliance and regulations, schedule management, reporting, hardware operations, and systems management. Displays a keen eye for detail and strong problem-solving skills to ensure optimal product and process performance as well as seamless operations. A dependable and adaptable top performer who enables a company to go above and beyond to deliver innovative solutions and maximize company potential and capabilities.
Overview
7
7
years of professional experience
Work History
Site Service Specialist
Robert Half
Seattle, WA
06.2021 - Current
- Set specific goals for projects to measure progress and evaluate end results.
- Worked closely with human resources to support employee management and organizational planning.
- Outlined work plans, assessed resources and determined timelines for projects.
- Designed, engineered and supported various IT projects as key technical resource.
- Executed proof of concept implementations to validate product feasibility.
- Arranged ongoing technical training classes for staff members.
- Trained staff to recognize and avoid cyber attacks.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Acted as single point of contact for customers during technical faults and security-related events.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Diagnosed and determined system issues to route for repair.
System Administrator 2
CMIT Solutions of Everett
Everett, WA
11.2020 - 06.2021
- Consulted users to determine areas in need of improvement.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Planned, tested and supported high-availability infrastructures.
- Determined and alleviated hardware, software and network issues.
- Managed day-to-day storage equipment administration to promote optimal system asset application.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Backed up data each evening, helping alleviate lost information following malware incident.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Removed malware and viruses from laptops and desktop systems using specialized software.
Independent Contractor
Myself
Huntington Beach, CA
01.2018 - Current
- Built out custom PC work stations for both private and personal use, build from ground up or refurbished old devices to meet requests.
- Rebuilt 4500 square foot network patch panel and tested network functionality to ensure office site had network connection.
- Optimized PCs by removing malware, viruses, unneeded files, and OS updates.
- Set up home offices for business, entertainment, and personal use from recommending locations, setting up desks, and doing cable management.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
- Worked well with architects, clients and fellow contractors to achieve project visions.
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Upgraded laptops/desktops, improving speed and performance.
- Identified hardware issues caused by component failures using approved diagnostic tools.
Technical Support Engineer
Cognizant Technologies
Everett, WA
10.2023 - 12.2024
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Resolved complex technical problems through root cause analysis techniques.
- Monitored ticketing system queues for incoming requests from customers.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Led cross-functional team projects to improve system efficiency and reduce downtime.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Recommended system enhancements and upgrades to support evolving business needs.
- Trained end-users and internal staff on new technologies and system updates.
- Participated in continuous education programs to stay current with emerging tech trends and tools.
- Designed and executed system testing protocols to validate functionality after updates or repairs.
Education
Associate's Degree -
Orange Coast College
2014
Skills
- Windows OS AD Management Windows Disk Encryption Windows imaging Outlook Office365
- Automation/Scripting Mac OS Mac Disk Encryption JAMF Administration Gsuites/Google Admin
- Meraki AP Configuration Configuring VMs Mobile Device Management Network Management
- Remote Desktop Configuration Creating Training Documents
- AD
- AP
- Automation
- Cable
- Encryption
- Documentation
- Imaging
- Mac
- Mac OS
- Outlook
- Windows OS
- Windows
- Network Management
- Network
- OS
- Servers
- Scripting
- VMs
- Server improvements
- Infrastructure updates
- System updates
- New program installations
- Diagnosing issues
- End-User Training
- System upgrades
- Server and System Administration
Accomplishments
- Operation Memory Bank (04/2020) Converting family photo albums and documents to a digital platform and stored on a NAS preservation.
References
REFERENCES
Tate McGeary
“Friend”
Contact: tatemcgeary@gmail.com – 714-337-5997
Matt Maniaci
“Friend”
Contact: mattmaniaci91@gmail.com – 657-244-5014
Edwin Almeida
“Friend”
Contact: edwin.almeida@sce.com – (562)-485-7632
Additional Information
- Achievements/Tasks Achievements/Tasks
Timeline
Technical Support Engineer
Cognizant Technologies
10.2023 - 12.2024
Site Service Specialist
Robert Half
06.2021 - Current
System Administrator 2
CMIT Solutions of Everett
11.2020 - 06.2021
Independent Contractor
Myself
01.2018 - Current
Associate's Degree -
Orange Coast College
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