Zachary McFee
Canton,OH
Summary
Dynamic Senior Solutions Engineer at 3E COMPANY with a proven track record of exceeding sales targets and delivering innovative SaaS solutions. Expert in SQL and customer-focused leadership, I drive impactful product demonstrations and foster strong client relationships, consistently enhancing user experience and aligning solutions with client needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Solutions Engineer
3E COMPANY
Canton
10.2017 - Current
- Develop and architect innovative and scalable technical solutions tailored to meet client requirements
- Provided subject matter expertise in pre-sales engagements, product demonstrations, and customer discussions, facilitating informed decision-making.
- Conduct impactful product demonstrations to showcase solutions to potential clients
- Exceeded sales plan by 7-12%, securing a spot in the President's Club for top performers
- Collaborated with sales team on discovery calls, project scopes, pricing strategies, and proposal preparation, driving alignment with client needs.
- Assisted in content solutions for SAP and two other offerings, enhancing client deliverables.
- Enhanced 3E Generate logic to align with GHS requirements
- Authored RFPs and guided them through the process as the client-facing business partner.
- Recognized for technical expertise in 3E Generate, the company's authoring software
Support Services Technician II
3E COMPANY
Canton
08.2010 - 09.2017
- Developed novel software features that resolved technical issues and enhanced user experience
- Engineered and implemented major software features, these functionalities continue to be utilized
- Proficient in the SQL coding language, applying this knowledge across both Oracle and Microsoft SQL Server environments
- Supported diverse clientele of over 50 customers by addressing inquiries, troubleshooting issues, and facilitating software upgrades
- Responded to calls and emails to foster positive client relationships and deliver timely solutions
- Restructured and optimized group processes, introducing a new framework enhancing efficiency and effectiveness.
Education
Some College (No Degree) - Computer Science
Arizona State University
Tempe, AZSkills
- Oracle and Microsoft SQL Server
- SQL and Python
- Problem-solving and troubleshooting
- SaaS solutions and Salesforce
- Presentation skills and proposals
- Customer-focused leadership
- International sales strategies
- Creative solutions and analytical thinking
- Contract management
- Data analysis
Certification
Harvard CS50 Certificate
Timeline
Senior Solutions Engineer
3E COMPANY
10.2017 - Current
Support Services Technician II
3E COMPANY
08.2010 - 09.2017
Some College (No Degree) - Computer Science
Arizona State University