Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Zachary McGowan

Summary

Hardworking maintenance tech/handyman bringing 10+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining a high quality of work. Strong knowledge of hand and power tool operation and safety measures.

Overview

10
10
years of professional experience

Work History

Lead Maintenance Technician

SOCO Residential LLC
12.2023 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving maintenance issues.
  • Boosted client retention rate by providing high-quality repairs and excellent customer service.
  • Installed new locks, door handles, and door closers.
  • Ensured project deadlines were met with punctuality, dedication, and commitment to quality workmanship.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Painted walls, ceilings and other surfaces.
  • Operated variety of power tools and hand tools.
  • Set up ladders and other access equipment.
  • Cleared work sites of hazardous items.
  • Answered customer questions and helped resolve various concerns.
  • Removed and replaced damaged drywall to complete repair and restoration projects.
  • Installed various types of flooring materials, including hardwood, laminate, tile.
  • Repaired plumbing systems, components, and equipment.
  • Delivered high-quality painting services on time and within budget for a variety of clients.

Lead Technician/Quality Control Inspector

A Better Contractor (ABC)
02.2022 - 12.2023

  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
  • Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
  • Streamlined inventory management by implementing an efficient tracking system for tools, parts, and supplies.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.

Lead Technician

Allied Orion Group
11.2019 - 03.2021


  • Reduced downtime for essential building systems by implementing a preventative maintenance schedule.
  • Mentored new team members, providing guidance on standard procedures and best practices in apartment maintenance.
  • Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
  • Managed inventory of tools, equipment, and materials, reducing waste and maintaining costeffectiveness.
  • Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints..
  • Oversaw seasonal maintenance tasks such as snow removal or pool upkeep to ensure a comfortable living environment yearround.
  • Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
  • Conducted regular inspections of apartments and common areas to identify necessary repairs and proactive maintenance tasks.
  • Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
  • Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.


Maintenance Technician

Colorado Springs Housing Authority
07.2017 - 11.2019
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
  • Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
  • Performed basic electrical tasks, contributing to the successful completion of various repair projects.
  • Ensured project deadlines were met with punctuality, dedication, and commitment to quality workmanship.
  • Maintained a well-stocked inventory of tools and supplies, preventing delays caused by missing materials or equipment.
  • Demonstrated adaptability in learning new skills on the job, increasing overall productivity within the team dynamic.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.

Lead Maintenance Technician

Greystar Property Management
11.2015 - 07.2017
  • Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests.
  • Improved safety standards within the apartment complex through regular inspections and repairs.
  • Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
  • Enhanced curb appeal of the property by overseeing landscaping projects and exterior maintenance tasks.
  • Oversaw seasonal maintenance tasks such as snow removal or pool upkeep to ensure a comfortable living environment yearround.
  • Implemented key control systems for improved security throughout the apartment complex, resulting in reduced instances of unauthorized access.
  • Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
  • Scheduled and oversaw maintenance, repair and installation activities.

DSD Receiver/Claims Supervisor

Walmart
08.2013 - 05.2014
  • Enhanced inventory accuracy by diligently monitoring incoming shipments and verifying product details.
  • Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
  • Streamlined the receiving process for improved efficiency by implementing an organized system for unloading trucks.
  • Ensured proper storage of goods, maintaining a clean and well-organized warehouse environment.
  • Upheld safety standards within the warehouse, minimizing accidents and ensuring compliance with OSHA regulations.
  • Optimized storage space utilization by regularly reorganizing items according to size, weight, and frequency of use.
  • Processed daily and weekly DSD tickets to file invoices.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.

Education

GED -

Wasson High
Colorado Springs, CO
05.2011

Skills

  • Electrical Repair
  • Plumbing Repairs
  • Customer service
  • Painting and drywall
  • Flooring Work
  • Lighting
  • Groundskeeping
  • Vendor Coordination
  • Apartment Maintenance
  • Troubleshooting Skills
  • Hand and Power Tools
  • Residential Construction

Additional Information

EPA universal certified

Timeline

Lead Maintenance Technician

SOCO Residential LLC
12.2023 - Current

Lead Technician/Quality Control Inspector

A Better Contractor (ABC)
02.2022 - 12.2023

Lead Technician

Allied Orion Group
11.2019 - 03.2021

Maintenance Technician

Colorado Springs Housing Authority
07.2017 - 11.2019

Lead Maintenance Technician

Greystar Property Management
11.2015 - 07.2017

DSD Receiver/Claims Supervisor

Walmart
08.2013 - 05.2014

GED -

Wasson High

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Zachary McGowan