Customer Service
Zachary McGroary
3306 S Fry Rd, Apt 1131, Katy,TX
Summary
Skilled customer service professional with five years of experience in the retail industry, plus strong background in the military and security industry. Effective worker with solid expertise in problem-solving, teamwork capabilities; in working under pressure and adapting to new situations and challenges that benefit the organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
5
5
Leadership
9
9
Security
Work History
Field Service Technician
Sleep Number Corporation
Houston, TX
09.2022 - 02.2023
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Worked with diverse types of weather and ground conditions.
Senior Security Officer
River Oaks Patrol
Houston, TX
05.2013 - 06.2022
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reported suspicious activities and persons to law enforcement.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Participated in staff meetings, special events and professional development activities.
Infantry Squad Leader - Specialist
US Army, Army
Austin, TX
02.2009 - 11.2014
- Performed as fire team member during situational training exercises and all infantry dismounted battle drills (Afghanistan)
- Maintained 100% accountability of all assigned equipment worth more than $100,000
- Briefed personnel on missions, took part in over 135 plus missions
- Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
- Inspected weapons for proper cleanliness and functionality and identified parts for repair.
- Coordinated infantry positioning and equipment locations to facilitate safety and efficiency.
- Executed reasoned and efficient decision-making to foster troop discipline and unity.
- Maintained property and equipment inventory and crew assignments.
- Determined necessity and type of additional resources and change of approach and techniques.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
Recruiting Supervisor
Dyro Productions
Houston, TX
09.2003 - 02.2009
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Wrote job descriptions with detail and accuracy
- Studied job descriptions and qualifications to determine applicant requirements.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Hired employees and initiated new hire paperwork process
- Organized new employee orientation schedules for all new hires
- Trained junior recruiters in interviewing, recruiting and onboarding strategies
- Coordinated schedules to arrange management interviews with applicants.
- Administered tests, questionnaires and skill evaluations
Education
GED -
Lone Star College System
Spring, TX05.2013
Real Estate License - Real Estate
Champions School of Real Estate
Austin, TX2022
Skills
- Report Writing
- Conflict Resolution Techniques
- Adaptable and Flexible
- Time Management
- Multitasking Strengths
- Sales Expertise
- Customer Service
- Proficient in Microsoft Office
- Excellent Written and Verbal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Field Service Technician
Sleep Number Corporation
09.2022 - 02.2023
Senior Security Officer
River Oaks Patrol
05.2013 - 06.2022
Infantry Squad Leader - Specialist
US Army, Army
02.2009 - 11.2014
Recruiting Supervisor
Dyro Productions
09.2003 - 02.2009
GED -
Lone Star College System
Real Estate License - Real Estate
Champions School of Real Estate
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