Zachary McManamy

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Maximized customer retention by resolving issues quickly.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Responded to telephone and in-person requests for information.
• Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Talked easily with patrons to build rapport and earn repeat business.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Met customer, business operations and server needs with minimal errors or delays.
• Stocked bar with beer, wine, liquor and related supplies.
• Maintained detailed inventory of bar supplies and stocked work areas.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Upsold customers from shelf to premium brands to help boost sales.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Monitored patron alcohol consumption to encourage safety.
• Checked identification of customers to verify age requirements needed to purchase alcohol.
• Balanced daily registers and generated sales reports for management.
• Collected appetizer, entree and wine orders from patrons.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.

• Processed written and verbal instructions, prints and work orders.
• Assisted newly hired team members by explaining company procedures and safety requirements.
• Shoveled, swept or otherwise maintained clean and safe work areas.
• Provided assistance in producing wiring or component assemblies.
• Determined team assignments and work procedures to increase efficiencies.
• Rotated through series of different stations based on team needs.
• Conducted thorough quality checks to verify conformance to specifications.
• Implemented performance, quality and efficiency measures to achieve aggressive production goals.
• Worked at fast and steady pace to meet production goals.
• Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
• Used hand and power tools to assemble products.
• Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
• Kept eye on material levels, counted supplies and restocked components to maintain production.
• Operates equipment safely and checked regularly for operational issues.

• Vacuumed car interiors to remove dirt and debris.
• Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
• Cleaned cars both externally and internally by hand or with use of automated equipment.
• Washed wide range of vehicles each day.
• Checked vehicles prior to service and immediately afterward to identify damages.
• Served clients with on-site detailing services at businesses and homes.
• Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
• Used steam cleaning equipment to remove dirt from engine and engine compartment.
• Identified issues affecting safety and brought up to shift supervisor for resolution.
• Ordered and restocked supplies to keep workplace operating smoothly.
• Inspected vehicle to verify pristine appearance for customer.
• Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
• Drove vehicles to or from workshops or customer workplaces or homes.

• Educated waiters on menu, memorization strategies and how to convey information clearly.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Instructed new staff members on food handling procedures and service techniques.
• Calculated charges, issued table checks and collected payments from customers.
• Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Worked directly with servers for more than 4 shifts during training process.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Prepared and led food service training programs to teach staff various tasks.
• Provided exceptional service to high volume of daily customers.

• Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
• Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
• Maximized table turns and rotated seating for optimal guest satisfaction.
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
• Cleaned multiple areas of facility ranging from windowsills and floors to storage areas and service refrigerators.
• Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
• Maintained current menu knowledge to provide accurate information and help customers make selections.
• Added special garnishes and other finishing touches to augment visual impact of plate and contrast or add flavor to dish.
• Trained new servers on menu items and restaurant standards.
• Responsible for checking out other wait staff's opening/running/closing duties were fulfilled and up to standard.
• Using key skills such as task/time management and memorization daily.

Currently employed here, and while I adore my job and the entire crew here at the The Farmhouse unfortunately, restaurant work does not come with many if any benefits or guaranteed hourly pay that I envision having when I start a family.

• Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. 
• Laying drainage pipes in the ground at correct length/grade
• Digging trenches for  pipes to be laid.
• Gassing and oiling trucks and machinery for jobs 
• Lifting up to 100 lbs unassisted
• Working 10-12 hour shifts standing
• Driving work trucks safely to and from job sites

Owner was sadly diagnosed with cancer and decided to cease operations and I moved back to Christiansburg/blacksburg

• Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Championed 100% guest satisfaction by providing excellent dining experience.
• Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
• Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Developed and maintained exceptional customer service standards.
• Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
• Efficiently resolved problems or concerns to the satisfaction of all involved parties.
• Optimized profits by controlling food, beverage and labor costs on a daily basis.
• Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

This was a great company to work for. I loved  every second of every shift at Wicked Taco unfortunately it is hard for new restaurants to stay afloat especially in such a competitive town like Blacksburg with all the restaurants and bars vying for the student's and local's business. The company shut the doors in Blacksburg and it was a sad day. I am happy to say though, that I was involved in opening the very first location and implementing a routine and schedule that went on to have much success in the North Carolina branch.