Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zachary McMillen

Upper Darby,PA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Foreman / Project Manager

ABCO Glazing
04.2022 - 05.2023
  • Coordinated with client's liaisons to complete work as per contracted.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Organized and maintained schedule for the team.
  • Identified plans and resources required to meet project goals and objectives.

Lead Installer / Project Manager

Cypress Door and Glass
08.2019 - 04.2022
  • Trained new employees in the process of installing glazing systems.
  • Managed employees as a team leader.
  • Communicated with site superintendents to resolve any conflicting issues.

Apprentice Glazier

Glass Masters
01.2017 - 04.2019
  • Followed established safety guidelines while removing broken glass prior to glass replacement.
  • Identified obstacles and used independent judgment to make decisions and solve problems.
  • Repaired and installed storefront and curtain wall window and door systems.
  • Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email or in person.

CNC Machine Operator

Creative Foam
06.2016 - 12.2016
  • Operated DMS 5-axis CNC tool daily with above average cycle times
  • Inspected finished parts by checking for defects to meet quality standards.
  • Properly loaded and unloaded materials in and out of machines.
  • Monitored machines during operation to make adjustments when necessary and produce quality parts.

Customer Engagement Specialist

Constant Contact
07.2012 - 02.2015
  • Provided award winning customer service to several customers per day
  • Managed several avenues of support including chat, phone and email
  • Assisted colleagues and completed special assigned projects, as needed
  • Complied with corporate policies and promoted and followed company initiatives.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Support / Retention Specialist

Center Partners - TiVo Account
01.2011 - 01.2012
  • Assisted customers over the phone with primarily billing related questions and general information.
  • Developed soft skills and Call Control techniques.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Orchard Park High School
Orchard Park, NY
06.2006

Skills

  • Flexible and Adaptable
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Excellent Communication
  • Multitasking Abilities
  • Self-Motivated

Certification

  • OSHA Training - 30 Hour

Languages

English
Native or Bilingual
Latin
Limited Working
Spanish
Elementary

Timeline

Foreman / Project Manager

ABCO Glazing
04.2022 - 05.2023

Lead Installer / Project Manager

Cypress Door and Glass
08.2019 - 04.2022

Apprentice Glazier

Glass Masters
01.2017 - 04.2019

CNC Machine Operator

Creative Foam
06.2016 - 12.2016

Customer Engagement Specialist

Constant Contact
07.2012 - 02.2015

Customer Support / Retention Specialist

Center Partners - TiVo Account
01.2011 - 01.2012

High School Diploma -

Orchard Park High School

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