Zachary Metz
Decatur
Summary
Accomplished Store Manager with a proven track record at Badcock Home Furniture, enhancing customer satisfaction and streamlining operations. Expert in team leadership and POS systems, I excel in customer service and problem-solving, driving sales growth through effective team coaching and superior customer relations.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
5
5
years of professional experience
Work History
Store Manager
Badcock Home Furniture
10.2022 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Lead
TruGreen Lawn Care
02.2022 - 10.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Manager
Dominos
03.2020 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
A.P. Brewer High School
Somerville, AL05-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- POS systems
Timeline
Store Manager
Badcock Home Furniture
10.2022 - 11.2024
Sales Lead
TruGreen Lawn Care
02.2022 - 10.2022
Manager
Dominos
03.2020 - 12.2021
High School Diploma -
A.P. Brewer High School
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