Zachary Mikulencak
Fort Worth,TEXAS
Summary
Driven and customer-focused with a proven track record at Ace Hardware, adept at resolving customer complaints and enhancing satisfaction through organized and efficient service. Leveraged hard-working nature and excellent communication skills to support sales teams and manage inventory, significantly improving service delivery. Demonstrates a keen attention to detail and a commitment to ongoing professional development. Counter associate with 2 years of experience displaying hard work, a strong work ethic and consistency in versatile environments. Dynamic communicator skilled at understanding customer requests, needs and interests. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Repair Shop Counter Assosiate
Ace Hardware
12.2023 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Operated register efficiently, reducing wait times and improving customer experience.
- Professionally answered telephones and responded to customer inquiries.
Parts Runner
Ace Hardware
05.2022 - 12.2023
- Ensured adherence to quality standards by thoroughly inspecting incoming shipments for damage or defects prior to acceptance into inventory.
- Reduced downtime in repair jobs by quickly identifying required parts and ensuring their availability.
- Supported sales team through diligent research and procurement of hard-to-find components for specialized projects.
- Assisted in minimizing waste by properly disposing of obsolete or damaged parts according to company guidelines.
- Provided exceptional service to walk-in customers, answering questions about part compatibility and availability while processing orders promptly.
- Safeguarded inventory accuracy through meticulous tracking and reporting procedures.
- Pulled parts off store shelves to fill customer orders.
- Checked parts computer for stock items and initiated special orders.
- Enhanced customer satisfaction by providing prompt, courteous service when delivering parts and products.
- Participated in ongoing training sessions, staying current on best practices for inventory management and customer service within the hardware industry.
Education
High School Diploma -
James Martin High School
Arlington, TX05.2024
Skills
Hard Working
Organized
Customer Focused
Good Communicator
Fast Learner
Attention to Detail
Certification
AWS Welding Certification
Timeline
Repair Shop Counter Assosiate
Ace Hardware
12.2023 - Current
Parts Runner
Ace Hardware
05.2022 - 12.2023
High School Diploma -
James Martin High School
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