Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Miles

Indianapolis,IN

Summary

Dynamic leader with a proven track record in operations management and relationship building, notably at Miles Tree And Landscapes, which was full scale up until COVID and scaled back to what I could personally do since. Excelled in staff training and development, driving efficiency, and fostering long-term client partnerships. Skilled in strategic planning and negotiation, consistently delivering projects on time and within budget, achieving high customer satisfaction rates. Successful Owner/Operator with expertise in Permaculture and Sustainability, as well as insights into all competitive fields and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.

Overview

18
18
years of professional experience

Work History

Owner/Operator

Miles Tree And Landscapes
07.2015 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Service Dog Trainer

Medical Mutts
04.2022 - 11.2023
  • Enhanced service dog training outcomes by implementing positive reinforcement techniques and customized training plans.
  • Collaborated with other professionals in the field to discuss emerging trends in canine behaviorism and incorporate them into existing curricula when appropriate.
  • Evaluated potential service dogs for temperament, trainability, and physical aptitude, ensuring a higher success rate of animals successfully completing the program.
  • Developed specialized training programs for various types of service dogs, including mobility assistance, seizure response, and diabetic alert dogs.

Head of Distribution

NUVO
02.2016 - 08.2019
  • Developed strong relationships with suppliers and negotiated favorable contracts, resulting in cost savings and improved service quality.
  • Streamlined distribution processes by implementing efficient inventory management systems and reducing overall operational costs.
  • Championed sustainability initiatives within the distribution network by promoting eco-friendly packaging materials and energy-efficient transportation options.

Journeyman Electrician

Wilson Lighting Systems
02.2012 - 03.2015
  • Repaired and installed new fixtures, wiring, circuits, and motors.
  • Assisted in training apprentice electricians, sharing knowledge, techniques, and best practices for success in the trade.
  • Collaborated with other tradespeople to complete complex projects efficiently and meet deadlines.
  • Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
  • Completed rough-in, termination, and underground work.
  • Maintained a clean and organized work environment, ensuring optimal productivity during electrical tasks.

Landscape Builder and Design

SaBell's
01.2006 - 10.2012
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
  • Trained new staff on proper building techniques, site regulations and safety protocols.
  • Interpreted blueprints accurately, building structures to exact specifications.
  • Used personal expertise and craftsmanship to complete residential and commercial renovations.
  • Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
  • Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
  • Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.

Education

GED -

Evergreen High School
Evergreen, CO
2001

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Sales negotiation
  • Personnel Management
  • Staffing
  • Operations Oversight
  • Negotiation
  • Strategic Planning
  • Payroll Processing
  • Relationship Management

Timeline

Service Dog Trainer

Medical Mutts
04.2022 - 11.2023

Head of Distribution

NUVO
02.2016 - 08.2019

Owner/Operator

Miles Tree And Landscapes
07.2015 - Current

Journeyman Electrician

Wilson Lighting Systems
02.2012 - 03.2015

Landscape Builder and Design

SaBell's
01.2006 - 10.2012

GED -

Evergreen High School

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Zachary Miles