Zachary Miller
Richmond,United States
Summary
Results-oriented professional with a proven track record of starting a business. Skilled in streamlining workflow, project management, lead generation, bookkeeping and strategic planning. Committed to leveraging skills to drive forward company goals and enhance profitability. Team oriented and coachable.
Overview
5
5
years of professional experience
Work History
Sales Manager
Black Ridge Roofing LLC
03.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Spearheaded internet development by maximizing company website and website SEO.
- Responsible for the design of all promotional material,. and acquisition for the company
Owner
Thoroughbred Softwash and Pressure washing
04.2022 - Current
- As the owner of a pressure washing company, I am responsible for a wide range of duties and responsibilities
- These include, but are not limited to: -Business Operations: Oversee all aspects of the business operations, including scheduling, customer service, and quality control
- -Financial Management: Manage the financial aspects of the business, including budgeting, forecasting, and financial reporting
- This includes managing the company's online presence and responding to customer inquiries and quotes
- -Staff Management: Hire, train, and manage staff
- Ensure that all staff are properly trained and adhere to safety regulations
- -Equipment Maintenance: Ensure that all equipment is properly maintained and in good working order
- -Customer Service: Provide excellent customer service, resolve customer complaints, and ensure customer satisfaction
- -Compliance: Ensure the business is compliant with all local, state, and federal regulations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Property manager
Spyglass Construction LLC
01.2020 - Current
- -Property Management: Oversee and manage all aspects of the properties, including maintenance, tenant relations, and financial reporting
- -Tenant Relations: Handle tenant inquiries, complaints, and requests in a timely and professional manner
- Ensure high levels of tenant satisfaction
- -Maintenance and Repairs: Coordinate and oversee necessary maintenance and repairs, ensuring that all properties are well-maintained and meet safety standards
- -Financial Management: Collect rent, manage the budget, and perform regular financial reporting.
Account Executive
Longship
11.2022 - 03.2023
- -Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- -Sales and Business Development: Identify new business opportunities, create and present proposals, and close deals to meet and exceed sales targets
- -Account Management: Oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities
- -Communication: Serve as the lead point of contact for all customer account management matters
- Negotiate contracts and close agreements to maximize profits
- -Collaboration: Collaborate with internal teams to improve the entire customer experience.
Inside Sales
Holston Gas
06.2019 - 12.2019
- Order fulfillment for the field sales team
- -Customer Service: Communicate with customers, making outbound calls to potential customers, and following up on leads
- -Product Knowledge: Understand our product offerings to recommend solutions based on customers' needs and interests
- -Collaboration: Worked in a support role with the sales team to achieve high level of customer satisfaction and order timeliness
- -Reporting: Generate a daily sales report to direct supervisors to ensure accuracy and sales goal achievements.
Education
General -
EKU
01.2021
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Product Knowledge
- Account Management
- New Business Development
- Lead Generation
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Supervised team of staff members.
Extracurricular Activities
Internal Vice President, Pi Kappa Alpha, 08/2020, 01/2021 Multiple Golf Awards and tournaments, 2003, 12/2023, Played and excelled at golf since I was a small child. I have been invited to and attended tournaments all around the country. I won the KHSAA regional tournament in 2016, went to the state KHSAA tourney 5 years in a row. Played in the World Championship at Pinehurst for several years in a row. Played in the internation world championships in Gullane Scotland when I was 8 years old. Won Hurricane Junior golf tourney 2 years in a row at TPC Sawgrass. Won the Scott Stallings AJGA Oakridge qualifier in 2017.
Timeline
Sales Manager
Black Ridge Roofing LLC
03.2024 - Current
Account Executive
Longship
11.2022 - 03.2023
Owner
Thoroughbred Softwash and Pressure washing
04.2022 - Current
Property manager
Spyglass Construction LLC
01.2020 - Current
Inside Sales
Holston Gas
06.2019 - 12.2019
General -
EKU
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