Zachary Miller
Phoenix,AZ
Summary
Detail-oriented service technician with a proven track record in testing and evaluating service options to deliver high-quality resolutions. Demonstrates efficiency in completing service orders promptly while ensuring accuracy in documentation. Committed to delivering superior service and fostering clear communication with clients.
Overview
8
8
years of professional experience
Work History
Service Technician
GrapchTech Group
06.2020 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Testing of Optical Laser System & Diagnostics.
- Provide final testing and quality control of the laser CTP platesetter units.
Expo
Lookout Tavern
12.2023 - 02.2024
- Communicated food orders to chefs to execute priorities and special requests.
- Served food at proper temperature to meet safety standards.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Delivered food orders from kitchen to customers' tables.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Answered customers' questions, recommended items, and recorded order information.
Facility & Wholesale Manager
Flower Launch
01.2022 - 10.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Expanded customer base and boosted profit within the product line
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Devised and implemented strategies to optimize purchasing processes and reduce costs.
Patient Care Advisor
MUV
06.2019 - 04.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Communicated professionally with colleagues, freelancers and clients
- Responded proactively and positively to rapid change
- Maintained up-to-date knowledge of product and service changes
- Provided ongoing guest service
- Maintained customer satisfaction with quick and professional handling of product returns
- Resolved customer complaints and maintained a clean and tidy checkout area
- Counted money in drawers at the beginning and end of each shift.
Service Manager
Chipotle Mexican Grill
06.2017 - 06.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Delivered feedback to decision-makers regarding employee performance and training needs
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated report data to proactively adjust and enhance operations
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Followed up with customers during and after installations to verify satisfaction.
Cook
Spinato's Pizzeria
12.2016 - 12.2018
- Communicated closely with servers to fully understand special orders for customers
- Ordered and received products and supplies to stock kitchen areas
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ04-2017
Skills
- Project Oversight
- Regulatory Compliance
- Time tracking
- Work Documentation
- Customer Service
- Equipment Troubleshooting
- Quality Assurance
- Punctual and Reliable
- Attention to Detail
Timeline
Expo
Lookout Tavern
12.2023 - 02.2024
Facility & Wholesale Manager
Flower Launch
01.2022 - 10.2022
Service Technician
GrapchTech Group
06.2020 - Current
Patient Care Advisor
MUV
06.2019 - 04.2022
Service Manager
Chipotle Mexican Grill
06.2017 - 06.2021
Cook
Spinato's Pizzeria
12.2016 - 12.2018
High School Diploma -
Horizon High School
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