Zachary Mitchell
Hazard,KY
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Parts Delivery Specialist
Oreily's Auto Parts
10.2023 - Current
- Enhanced customer satisfaction by ensuring timely and accurate delivery of automotive parts.
- Reduced delivery time by optimizing routes and prioritizing urgent orders.
- Maintained inventory accuracy with diligent record-keeping and regular stock checks.
- Assisted in increasing overall sales by providing exceptional customer service during parts deliveries.
- Strengthened relationships with clients through clear communication and consistent follow-up on order statuses.
- Demonstrated strong attention to detail while inspecting parts for damage or defects prior to delivery, reducing returns due to quality issues.
Computer Technician
Contracted Services
04.2023 - 10.2023
- Enhanced system performance by conducting regular software and hardware updates.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Assisted in developing user-friendly documentation to facilitate a smooth transition during software upgrades or migrations.
Sales Representative
East Kentucky Network LLC
08.2023 - 08.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Barista
Starbucks
01.2023 - 04.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Education
Associate of Applied Science - Computer And Information Sciences
Hazard Community And Technical College
Hazard, KY12.2022
High School Diploma -
Hazard High School
Hazard, KY04.2020
Skills
- Software Installation
- Preventive Maintenance
- Attention to Detail
- System Upgrades
- Hardware Configuration
- Customer Service
- Installation and Repair
- Work Integrity
- Adaptability
- Critical Thinking
- Linux Systems
- Hardware Troubleshooting
Affiliations
- Computer and Various Hardware Tinkering
Certification
- Network A+ Prep
- Security A+ Prep
- Computer Tech. Certification
References
References available upon request.
Timeline
Parts Delivery Specialist
Oreily's Auto Parts
10.2023 - Current
Sales Representative
East Kentucky Network LLC
08.2023 - 08.2023
Computer Technician
Contracted Services
04.2023 - 10.2023
Barista
Starbucks
01.2023 - 04.2023
Associate of Applied Science - Computer And Information Sciences
Hazard Community And Technical College
High School Diploma -
Hazard High School
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