Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Mitteer

CHANDLER,Arizona

Summary

Focused and hardworking employee interested in high performance standards and excellent execution of workplace expectations and standards. Pursuing an opportunity to participate in and effective and efficient work environment where I am able to showcase my personal motivation and desire to learn and master new skills as well as continue to develop existing ones. Work very well either independently or within a team environment through effective communication, friendliness with team members and clients, observation and application of appropriate work-place skills and habits, and high expectations regarding personal performance.

Overview

7
7
years of professional experience

Work History

Delivery Driver

DoorDash
02.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered food and other items to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Verified accuracy of all deliveries against order forms.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

General Manager

Petco
06.2022 - 02.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed effective schedules in accordance to relevant departmental needs, associate skills, and associated hour allocations to corresponding roles.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, customer service, and technology systems with a focus on developing and growing associates.
  • Oversaw end of day processes and cash deposits within store holding safe, personally and through other managers, and processed holdings weekly with designated bank to ensure safe handling of business financial resources.
  • Managed and filed relevant business expenses and managed monthly allocated store budget.
  • Managed talent acquisition and onboarding for new team members as well as implementing efficient and intuitive habits within the work environment.
  • Mediated customer concerns and complaints and de-escalated conflict in any circumstance where it should arise.
  • Managed multiple services offered, including grooming, dog training, same day delivery, and online services such as loyalty and rewards programs.
  • Translated business goals and initiatives to store associates to reinforce new services, sales, promotions, and benefits offered by the company.
  • Coordinated store ordering for supplies used in maintenance of animals, store resources, and customer related concerns such as Covid-19 related sanitation concerns and policies.
  • Oversaw and instructed the care of multiple animals including; mammals (hamsters, guinea pigs, mice, etc.), reptiles (bearded dragons, leopard geckos, skinks, anoles, etc.), birds (parakeets), and fish (freshwater and saltwater).
  • Oversaw development of skills listed in other Petco positions occupied below.

Assistant Manager

Petco
08.2020 - 06.2022
  • Trained and observed under operating general manager in preparation and anticipation of maintaining personal growth and occupying that role.
  • Oversaw complete operations of store on occasions when general manager was not present or on extended absence such as maternity leave and leaves of absence.
  • Operated heavily in regards to customer service and engagement through promotion of relevant beneficial products and services.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised other department managers and corresponding associates to ensure effective and efficient workplace practices were in place relevant to those roles.

Companion Animal Leader

Petco
02.2020 - 08.2020
  • Oversaw maintenance of hygiene and care standards for various animal departments (small animals, birds, reptiles, fish) and ensured weekly maintenance schedules were created and carried out in full.
  • Interacted directly and primarily with guests interested in purchasing a companion animal and educated them on needs (habitat, diet, behavior) and expectations in regards to care associated with companion animals.
  • Trained and educated associates on relevant care standards for animal departments as well as how to engage with guests to ensure safe and healthy practices would be in place to optimize at-home care for companion animals.
  • Oversaw animal ordering processes and ensures departments were as full as possible while still ensuring healthy and hygienic environments were upheld.
  • Achieved minimum presentation standards for departments.
  • Analyzed inventory management data for department and made recommendations for improvement.
  • Verified completion of planograms, cut-ins and reworks.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays (specifically related to care for animals on holidays when store was closed) and other busy periods to alleviate staffing shortages.

Merchandise Operations Leader

Petco
04.2019 - 02.2020
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Built positive relationships with vendors for consistent and reliable supply of products.
  • Collaborated with marketing team for prompt promotion of products.
  • Picked and packed order items.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks to move merchandise from delivery trucks to relevant store areas in anticipation of restocking.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Developed plan-o-grams and layouts that maximized sales.
  • Oversaw safe holding and disposal of hazardous materials.

Sales Associate

Petco
03.2018 - 04.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Participated in effective maintenance of companion animals and their corresponding temporary holding facilities.

Delivery Driver

New York Pizza Department
05.2017 - 02.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered food to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified accuracy of all deliveries against orders.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Answered phones and took orders as well as delivering them.
  • Assisted with stocking and preparation of items such as pizza boxes, sauces, drinks, etc.

Host

Ruby Tuesday Restaurant
05.2017 - 12.2017
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Advised customers about special offerings and menu items to help drive sales.

Blast Room Technician

Able Engineering
05.2016 - 07.2016
  • Worked in a controlled, potentially hazardous, environment in according with relevant safety protocols.
  • Operated a de-greasing machine to manually remove industrial grease from various aircraft parts.
  • Operated a blast machine to remove old paint from various aircraft parts.
  • Operated chemical stripping stations to remove paint and substances from fragile aircraft parts which could not be placed in blast machines.
  • Performed various hygienic and safety related roles within the blast room to ensure areas remained clear of debris, chemicals, and ensure a safe operating space.
  • Worked with various other departments in regarding to transportation of various aircraft parts through use of heavy machinery.

Education

Bachelor of Science - Biological Sciences

Arizona State University
Tempe, AZ
12.2024

High School Diploma -

Basha High School
Chandler, AZ
06.2016

Skills

  • Supervision and Training and Performance Analysis
  • Team Leadership
  • Sales Expertise
  • Safety Protocols
  • Inventory Control and Ordering
  • Customer Experience and Engagement
  • Time Management and Operations Management
  • Local Routes Understanding and Excellent Sense of Direction
  • Experienced Manual Transmission Driver
  • Attention to Detail
  • Responsible Driver
  • Communication and Interpersonal Skills
  • Order Picking and Processing
  • Dependability and Honesty

Timeline

Delivery Driver

DoorDash
02.2023 - Current

General Manager

Petco
06.2022 - 02.2023

Assistant Manager

Petco
08.2020 - 06.2022

Companion Animal Leader

Petco
02.2020 - 08.2020

Merchandise Operations Leader

Petco
04.2019 - 02.2020

Sales Associate

Petco
03.2018 - 04.2019

Delivery Driver

New York Pizza Department
05.2017 - 02.2018

Host

Ruby Tuesday Restaurant
05.2017 - 12.2017

Blast Room Technician

Able Engineering
05.2016 - 07.2016

Bachelor of Science - Biological Sciences

Arizona State University

High School Diploma -

Basha High School

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Zachary Mitteer