Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zachary Morgan

Colorado Springs,CO

Summary

Adept at managing high-pressure situations, I excelled as an Overnight Crew Trainer at McDonald's, enhancing team performance and customer satisfaction through proactive support and efficient problem-solving. My strong work ethic and safety awareness ensured a clean, organized environment, significantly reducing wait times and elevating the customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Overnight Crew Trainer

McDonald's
08.2016 - Current

.

  • Managed time efficiently without direct supervision, prioritizing tasks based on urgency and importance during overnight hours.
  • Reduced wait times for customers seeking assistance by proactively approaching them and offering support during overnight hours
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Handled challenging situations calmly under pressure, finding appropriate solutions that satisfied both customers'' needs and store requirements.
  • Ensured a clean and safe environment for customers by performing thorough cleaning tasks throughout the store.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

High School Diploma -

Jeffers High School
Painesdale, MI
05-2013

Skills

  • Strong work ethic
  • Flexibility
  • Safety awareness
  • Lifting Proficiency
  • Detail-Oriented Cleaning
  • Effective Time Management
  • Detail-Oriented Approach
  • Strong Task Organization
  • Analytical Problem-Solving
  • Steadfast Reliability
  • Safe Food Preparation Techniques
  • Efficient Order Entry

Certification

  • ServSafe Food Handler's Certification

Timeline

Overnight Crew Trainer

McDonald's
08.2016 - Current

High School Diploma -

Jeffers High School
Zachary Morgan