Zachary Morgan
Cumming,Georgia
Summary
Dynamic retail professional with a proven track record at Mountain High Outfitters, excelling in customer service and team leadership. Skilled in loss prevention and staff supervision, I enhanced store performance through strategic merchandising and effective problem-solving, fostering a positive work culture and increasing customer satisfaction ratings significantly.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Mountain High Outfitters
04.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
CAP 2 Stocker
Walmart
02.2019 - 10.2021
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Demonstrated adaptability by quickly adjusting to changes in priorities or workload due to seasonal fluctuations or unexpected inventory demands within various store departments.
- Streamlined workflow by regularly utilizing pallet jacks, hand trucks, forklifts, or ladder carts when moving heavy merchandise throughout the store area or backroom during restocking processes.
- Collaborated with team members to complete stocking tasks efficiently, achieving store goals for merchandise availability.
Assistant Manager
Domino's Pizza
03.2017 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Crew Member
Firehouse Subs
03.2015 - 01.2017
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
McDonald's
07.2010 - 01.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Forsyth Central High School
Cumming, GA05-2010
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Time management
- Team building and leadership
- Attention to detail
- Staff supervision
- Team management
- POS systems operations
- Loss prevention
Languages
English
Full Professional
American Sign Language
Elementary
Timeline
Assistant Store Manager
Mountain High Outfitters
04.2022 - Current
CAP 2 Stocker
Walmart
02.2019 - 10.2021
Assistant Manager
Domino's Pizza
03.2017 - 01.2019
Crew Member
Firehouse Subs
03.2015 - 01.2017
Crew Member
McDonald's
07.2010 - 01.2015
High School Diploma -
Forsyth Central High School
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