Zachary Mullin
Easton,MD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement with over 8 years of management experience.
Overview
7
7
years of professional experience
Work History
Fleet Coordinator
Altruix Pharmacy
07.2022 - Current
- Assisted in selecting suitable vehicles for acquisition based on organizational needs and industry trends, balancing both functionality requirements and budget constraints effectively.
- Maintained accurate records of all fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes for multiple locations.
- Completed projects by effectively delegating tasks and overseeing performance of over 20 employees over multiple locations
- Contributed to the development of long-term strategic plans related to fleet management, incorporating factors such as industry advancements, internal growth projections, and anticipated changes in regulations or market conditions.
- Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
- Implemented GPS tracking technology to monitor vehicle locations, ensuring efficient dispatching and route planning efforts were employed throughout the organization''s operations.
- Suggested actionable improvements to increase efficiency and reduce expenses at multiple sites in MD and NJ.
Operations Manager
CVS Health
06.2021 - 06.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Reduced process roadblocks by training and coaching employees on practices, procedures and performance strategies
- Evaluated suppliers to maintain cost controls and improve operations
- Partnered with vendors and suppliers to effectively manage and budget
- Reviewed operations reports to understand numbers and trends
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Enhanced employee management by developing schedules, tracking time and administering payroll
- Supervised operations team to support operational excellence and excellent customer service.
Sales Representative
Cellular Sales Verizon
04.2021 - 06.2021
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Set up new accounts, established customer credit and set up payment methods
- Emphasized product features based on analysis of customers' needs
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Answered customers' questions regarding products, prices and availability
- Created and updated customer accounts with relevant information
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Managed friendly and professional customer interactions.
Assistant General Manager
MOM's Organic Market
03.2018 - 05.2020
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Enhanced employee management by developing schedules, tracking time and administering payroll
- Evaluated department conditions and operations to determine strengths and areas for improvement
- Controlled spending on overhead and equipment by devising and executing cost-management procedures
- Developed and maintain operational guidelines for staff
- Supervised operations team to support operational excellence and excellent customer service
- Monitored employee productivity and optimized procedures to reduce costs
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Management Trainee
MOM's Organic Market
01.2017 - 03.2018
- Gained knowledge of company policies, protocols and processes
- Organized projects and contests to increase sales and encourage exceptional customer service
- Sat in on disciplinary hearings to learn about conflict resolution in workplace
- Described product to customers and accurately explained details and care of merchandise
- Communicated with vendors regarding back order availability, future inventory and special orders
- Acted with integrity, honesty and knowledge to promote culture of company
- Handled day-to-day customer or client questions via telephone or email
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply
- Planned and implemented team projects to accomplish objectives.
Education
Associate in Criminal Justice & Law Enforcement -
Anne Arundel Community College
Arnold, MD05.2016
High School Diploma -
Indian Creek Upper School
Crownsville, MD05.2012
Skills
- Profitability and revenue generation
- Training and Development
- Employee Supervision
- Cost Analysis and Savings
- Project Management
- Scheduling
- Recruitment
- Inventory Control
- Staff Management
- Effective leader
- Process Improvement
- Retail merchandising
- Repair Inventory audits
- Payroll Processing
- Logistics
- Conflict Management
- Scheduling and Dispatching
- Organizational abilities
Timeline
Fleet Coordinator
Altruix Pharmacy
07.2022 - Current
Operations Manager
CVS Health
06.2021 - 06.2022
Sales Representative
Cellular Sales Verizon
04.2021 - 06.2021
Assistant General Manager
MOM's Organic Market
03.2018 - 05.2020
Management Trainee
MOM's Organic Market
01.2017 - 03.2018
Associate in Criminal Justice & Law Enforcement -
Anne Arundel Community College
High School Diploma -
Indian Creek Upper School
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