Zachary Muse
Herndon,VA
Summary
Dedicated and goal-oriented leader, mentor, and team player who confidently motivates and mobilizes team members to exceed top performance standards via exemplary interpersonal skills, integrity, team building, and ongoing staff development
Innovative problem solver with extensive experience in project management, client and employee relations, human resources, recruiting, calendar management, event and travel planning, social media marketing, and accounting
Overview
4
4
years of professional experience
Work History
Director of Operations
Chronic
Herndon, VA
04.2023 - Current
- Strategic Planning and Vision
- Developed a long-term vision and mission for the organization
- Conducted market analysis to identify trends and opportunities
- Created strategic plans to align organizational goals with industry development’s
- Set content standards and guidelines to maintain quality
- Worked closely with employees to ensure alignment with brand identity
- Implemented a review and approval process to uphold quality
- Developed and executed marketing strategies to promote the organization
- Built and maintained the organization's brand identity
- Collaborated with marketing teams for effective promotional campaigns
- Ensured the organization operated in compliance with relevant laws and regulations
- Drafted and reviewed contracts with partners, sponsors, and collaborators
- Implemented data-driven decision-making processes
- Monitored and analyzed performance metrics, such as engagement, reach, and conversion rates
- Used analytics to refine content strategies and organizational goals
- Utilized social media management tools to schedule posts, track analytics, and monitor engagement
- Continuous social media algorithm research
- Collaborated with the content team to tailor content for each platform and audience
- Integrated social media into broader marketing and promotional campaigns
- Utilized analytics to measure the performance of social media strategies and adjust as needed
Government Contractor
AIS
Virginia Beach, VA
04.2020 - 01.2023
- Contacted job applicants to inform them of application status
- Interpreted and explained human resources policies, procedures, or regulations
- Scheduled or conducted new employee orientations
Insurance Claims Specialist
Square Medical Group
Ashburn, VA
08.2021 - 11.2021
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items
- Processed insurance claims daily and expertly handled as many as 60 files with impeccable quality
- Monitored reports to identify claims issues and worked with adjusters to resolve problems
- Adjusted insurance claims under close supervision of more experienced claims team members
- Documented specific claims by completing and recording forms, reports, and logs
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement
Education
Bachelor of Arts - Business Management
Randolph-Macon College
Ashland, VA05.2023
Skills
- Willingness to Learn
- Decision Making
- Relationship Building
- Analytical and Critical Thinking
- Adaptable to Changing Conditions
- Microsoft Office
- Complex Problem Solving
- Conflict Resolution
- Personnel Management
- Strategic Planning
- Employee Relations
- Project Management
- Recruitment Management
- Training Development and Execution
- Social Perceptiveness
- Logical and Methodical
- Team Leadership
- Employee Motivation
Timeline
Director of Operations
Chronic
04.2023 - Current
Insurance Claims Specialist
Square Medical Group
08.2021 - 11.2021
Government Contractor
AIS
04.2020 - 01.2023
Bachelor of Arts - Business Management
Randolph-Macon College
Similar Profiles
NICOLE BENNETTNICOLE BENNETT
Staff Accountant at National Association of Chronic Disease Directors (NACDD)Staff Accountant at National Association of Chronic Disease Directors (NACDD)
Anna BoothAnna Booth
Social Media Manager at Chronic Sunshine and Luck Girl VintageSocial Media Manager at Chronic Sunshine and Luck Girl Vintage
Hadya HasibHadya Hasib
Operations Manager at SWA VITAL CARE - RPM (Remote Patient Monitoring), CCM (Chronic Care Management)Operations Manager at SWA VITAL CARE - RPM (Remote Patient Monitoring), CCM (Chronic Care Management)
Tatiana TchoutangTatiana Tchoutang
Sales Associate at CVS PharmacySales Associate at CVS Pharmacy
Benjamin DeVaunBenjamin DeVaun
Volunteer at Rotary Interact ClubVolunteer at Rotary Interact Club