Zachary Nelson
Dade City
Summary
College graduate with a solid background in customer service and technical troubleshooting. Proven ability to streamline processes, enhance efficiency, and resolve technical issues, resulting in high customer satisfaction across various departments. Actively seeking opportunities for skill development and career advancement.
Overview
8
8
years of professional experience
Work History
Head of Operations
LAN Unlimited
11.2023 - Current
- Streamlined operational processes to enhance efficiency across departments.
- Delivered speedy, efficient, and accurate service across multiple categories. Oversaw operations for technology and lawn care departments, ensuring alignment with business objectives. Executed a variety of services for clients, enhancing overall customer satisfaction.
- Coordinated team schedules and resource allocation for project completion.
- Managed vendor relationships to ensure timely supply deliveries.
Machine Operator / Feeder Operator
Spartronics, Brooksville
12.2024 - 10.2025
- Executed setup and builds of circuit boards and components for contractors in aerospace, defense, and military sectors.
Merchandiser
Sam's Club, Brooksville
08.2024 - 12.2024
- Managed product displays to enhance customer visibility and engagement.
- Coordinated inventory management to maintain stock levels and reduce shortages.
- Collaborated with team members to execute promotional events and seasonal setups.
- Addressed inquiries and concerns to enhance customer satisfaction. Maintained cleanliness and organization of facility to optimize customer experience.
BOH Cook
Zaxby's, Ridge Manor
12.2023 - 07.2024
- Prepared menu items according to established recipes and presentation standards.
- Collaborated with team members to ensure timely meal preparation and service.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Maintained cleanliness and organization to achieve facility readiness for operational shifts.
Sandwich Artist
Subway, Ridge Manor
09.2023 - 11.2023
- Prepared fresh ingredients for sandwiches and salads daily.
- Assembled customer orders efficiently and accurately.
- Maintained cleanliness of workstations and dining areas consistently.
- Maintained clean and safe facility conditions while managing opening and closing shifts.
Field Tech
LAN Unlimited
05.2023 - 11.2023
- Installed and configured hardware and software for client systems.
- Troubleshot technical issues for clients in various environments.
- Conducted routine maintenance on network equipment and devices.
- Executed local services for clients, ensuring high client satisfaction.
Crew Member/ Fry Manager
Prado Enterprises (McDonalds), Ridge Manor
12.2022 - 09.2023
- Delivered speedy, efficient, and accurate service to customers, enhancing overall satisfaction. Resolved order disputes promptly while delivering orders to vehicles, ensuring a positive customer experience.
- Provided exceptional customer service in fast-paced restaurant environment.
- Operated kitchen equipment to prepare food items according to standards.
- Maintained cleanliness of dining area and food preparation stations.
Tech. Support L.1
LANZAN Computers
05.2018 - 05.2019
- Delivered remote technical support to clients on Windows platforms, addressing hardware, OS, and basic networking issues to enhance user experience.
- Achieved and sustained a top-ranked agent/client satisfaction rating, reflecting commitment to quality service.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor's Degree - Game Art and Design
Southern New Hampshire University
Manchester, NH08-2024
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05-2020
Skills
- Technical proficiency
- Windows operating systems
- Technical troubleshooting
- Networking fundamentals
- Problem-solving
- Customer resolution
- Multitasking skills
- Team collaboration
- Phone communication
- Documentation skills
- Office software skills
- Communication skills
Timeline
Machine Operator / Feeder Operator
Spartronics, Brooksville
12.2024 - 10.2025
Merchandiser
Sam's Club, Brooksville
08.2024 - 12.2024
BOH Cook
Zaxby's, Ridge Manor
12.2023 - 07.2024
Head of Operations
LAN Unlimited
11.2023 - Current
Sandwich Artist
Subway, Ridge Manor
09.2023 - 11.2023
Field Tech
LAN Unlimited
05.2023 - 11.2023
Crew Member/ Fry Manager
Prado Enterprises (McDonalds), Ridge Manor
12.2022 - 09.2023
Tech. Support L.1
LANZAN Computers
05.2018 - 05.2019
Bachelor's Degree - Game Art and Design
Southern New Hampshire University
High School Diploma -
Zephyrhills High School