Zachary Nguyen

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Collaborated well with other food runners to deliver orders accurately.
• Delivered correct food items to tables according to order documentation.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Cleaned and sanitized food preparation and serving areas.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
• Cleared tables immediately after guests left in preparation for next party.
• Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
• Restocked food supplies in kitchen and organized storage areas.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
• Responded to customer complaints and inquiries promptly, finding swift resolutions.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Assisted customers with carry-out service.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
• Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
• Monitored food temperatures and kept records of all food items.
• Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
• Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
• Organized and replenished supplies at food stations to optimize team performance.
• Kept detailed knowledge of and followed all food safety guidelines.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
• Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.

• Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
• Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
• Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
• Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
• Reduced shrinkage, conducting regular audits and maintaining a secure work environment.
• Maintained clear communication with management regarding inventory levels, upcoming promotions, and potential stock issues.
• Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
• Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
• Collaborated with team members to improve overall store efficiency and achieve sales targets.
• Expedited shipment processing, unloading deliveries, and promptly placing products in their designated locations.

• Capable of handling multiple drinks and specific customs

● Effectively being able to pay
attention to details

● Able to talk to a diverse set of cultures and background
● Handling the register
● Being able to have connections with customers

○ Ex. making conversations, remembering names, etc.

● Knowledgeable on coffee beans and roasts
● Worked with 150+ customers a day with each having full Attention
● Never made a mistake with cash while on the register

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.