Zachary Nolen
Snellville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Journeyman Wireman- Electrician
Local Union 613 IBEW
Atlanta, GA
03.2018 - 10.2024
- Installed, connected and terminated electrical wiring, conduits, fixtures and equipment according to code specifications.
- Worked well under pressure and in different physical positions and environmental conditions to complete work on-schedule and on-budget.
- Worked closely with other tradespeople such as electricians, plumbers, carpenters to complete projects in a timely manner.
- Read blueprints and schematic diagrams to determine the location and layout of wiring systems.
- Assisted with customer requests and answered questions to improve satisfaction.
Marketing Coordinator
International Distributors
Laurel, MD
02.2011 - 11.2012
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Medical Office Assistant
Psychology Solutions Group
Ellicott City, Maryland
03.2008 - 06.2009
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained a clean work environment by adhering to infection control protocols.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Assisted with scheduling follow-up appointments for patients.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients and visitors in a professional and friendly manner.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Processed insurance claims accurately to ensure reimbursement from insurance companies.
Telemarketer
Reese Broothers
Oil City , Maryland
02.2006 - 04.2007
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Followed up on sales leads through outbound calling.
- Cross-sold additional products and services to purchasing customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Achieved established sales targets by generating new customer accounts.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Answered many inbound calls from customers daily.
Education
Bachelor of Science - Music Production
Full Sail University
Winter Park, FL05-2013
Skills
- Active listening
- Data entry
- Organization and time management
- Multitasking
- Project planning
- Excellent communication
- Remote office availability
- Problem-solving
- Customer service
Timeline
Journeyman Wireman- Electrician
Local Union 613 IBEW
03.2018 - 10.2024
Marketing Coordinator
International Distributors
02.2011 - 11.2012
Medical Office Assistant
Psychology Solutions Group
03.2008 - 06.2009
Telemarketer
Reese Broothers
02.2006 - 04.2007
Bachelor of Science - Music Production
Full Sail University
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