Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Norton

Aurora,CO

Summary

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

10
10
years of professional experience

Work History

Dispatcher

UPS
10.2022 - Current
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Scheduled deliveries and pickups according to customer needs.

Yard Supervisor

UPS
10.2022 - Current
  • Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
  • Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
  • Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
  • Coordinated closely with other departments to ensure seamless integration between yard operations and overall business objectives.
  • Enforced team adherence to safety regulations and protocols.

Incompatibles Tractor Trainer

UPS
03.2020 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Facilitated team-building exercises to foster collaboration between department members.

Hazmat RMP

UPS
06.2021 - 10.2022
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained an organized, up to date HAZMAT cage, while working under strict time frames that follow OSHA's requirements.
  • Paid attention to detail while completing calls and disposing of HAZMATS.

Hub Supervisor

UPS
02.2020 - 10.2022
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.

Warehouse Worker

UPS
10.2019 - 02.2020
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Skilled Laborer

CM Shepard INC.
08.2019 - 11.2019
  • Demonstrated versatility in adapting quickly between different types of skilled labor tasks depending on project requirements.
  • Operated power equipment to move materials and promote job efficiency.
  • Used problem-solving skills to troubleshoot unexpected issues during construction projects while minimizing delays or additional costs involved in resolving them.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Collaborated with team members to complete projects on schedule, ensuring high-quality results and client satisfaction.

Store Manager

Ups Store
09.2018 - 08.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Remained 5 stars on all online business directories throughout my time there.

Warehouse Lead

Bruckner's Truck Sales
02.2018 - 07.2018
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Solo-ran warehouse, completed will-calls, inventory, unloading, and loading, etc.

Contract Laborer

Blueprint Skilled Services
09.2017 - 01.2018
  • Demonstrated adaptability by seamlessly transitioning between different project roles as needed based on project requirements.
  • Contributed to a positive work environment through proactive problem-solving and open communication with colleagues and supervisors.

City Worker

Parks and Recreation
06.2017 - 09.2017
  • Maintained public spaces in clean and aesthetically pleasing condition, thereby improving the overall appearance of the city and promoting a positive image to visitors.
  • Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
  • Completed minor repairs, preventive maintenance, refueling and pre-trip inspections on vehicles and equipment.

Crew Trainer

Taco Bell
10.2015 - 05.2017
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.

Crew Member

Taco Bell
08.2015 - 10.2015
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked front counter, drive-thru and other areas.

Education

High School Diploma -

Eaglecrest
Centennial, CO
06.2017

Skills

  • Customer service
  • Data entry
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Time management
  • Problem-solving
  • Dispatch coordination
  • Conflict resolution
  • Traffic monitoring
  • Multitasking and organization
  • Team collaboration

Timeline

Dispatcher

UPS
10.2022 - Current

Yard Supervisor

UPS
10.2022 - Current

Hazmat RMP

UPS
06.2021 - 10.2022

Incompatibles Tractor Trainer

UPS
03.2020 - Current

Hub Supervisor

UPS
02.2020 - 10.2022

Warehouse Worker

UPS
10.2019 - 02.2020

Skilled Laborer

CM Shepard INC.
08.2019 - 11.2019

Store Manager

Ups Store
09.2018 - 08.2019

Warehouse Lead

Bruckner's Truck Sales
02.2018 - 07.2018

Contract Laborer

Blueprint Skilled Services
09.2017 - 01.2018

City Worker

Parks and Recreation
06.2017 - 09.2017

Crew Trainer

Taco Bell
10.2015 - 05.2017

Crew Member

Taco Bell
08.2015 - 10.2015

High School Diploma -

Eaglecrest

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