Zachary Norton
Aurora,CO
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Dispatcher
UPS
2022.10 - Current
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Scheduled deliveries and pickups according to customer needs.
Yard Supervisor
UPS
2022.10 - Current
- Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
- Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
- Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
- Coordinated closely with other departments to ensure seamless integration between yard operations and overall business objectives.
- Enforced team adherence to safety regulations and protocols.
Incompatibles Tractor Trainer
UPS
2020.03 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
Hazmat RMP
UPS
2021.06 - 2022.10
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained an organized, up to date HAZMAT cage, while working under strict time frames that follow OSHA's requirements.
- Paid attention to detail while completing calls and disposing of HAZMATS.
Hub Supervisor
UPS
2020.02 - 2022.10
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Motivated workers to exceptional performance through implementation of new strategies.
- Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
Warehouse Worker
UPS
2019.10 - 2020.02
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Skilled Laborer
CM Shepard INC.
2019.08 - 2019.11
- Demonstrated versatility in adapting quickly between different types of skilled labor tasks depending on project requirements.
- Operated power equipment to move materials and promote job efficiency.
- Used problem-solving skills to troubleshoot unexpected issues during construction projects while minimizing delays or additional costs involved in resolving them.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Collaborated with team members to complete projects on schedule, ensuring high-quality results and client satisfaction.
Store Manager
Ups Store
2018.09 - 2019.08
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Remained 5 stars on all online business directories throughout my time there.
Warehouse Lead
Bruckner's Truck Sales
2018.02 - 2018.07
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Solo-ran warehouse, completed will-calls, inventory, unloading, and loading, etc.
Contract Laborer
Blueprint Skilled Services
2017.09 - 2018.01
- Demonstrated adaptability by seamlessly transitioning between different project roles as needed based on project requirements.
- Contributed to a positive work environment through proactive problem-solving and open communication with colleagues and supervisors.
City Worker
Parks and Recreation
2017.06 - 2017.09
- Maintained public spaces in clean and aesthetically pleasing condition, thereby improving the overall appearance of the city and promoting a positive image to visitors.
- Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
- Completed minor repairs, preventive maintenance, refueling and pre-trip inspections on vehicles and equipment.
Crew Trainer
Taco Bell
2015.10 - 2017.05
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Crew Member
Taco Bell
2015.08 - 2015.10
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Eaglecrest
Centennial, CO06.2017
Skills
- Customer service
- Data entry
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Dispatch coordination
- Conflict resolution
- Traffic monitoring
- Multitasking and organization
- Team collaboration
Timeline
Dispatcher
UPS
2022.10 - Current
Yard Supervisor
UPS
2022.10 - Current
Hazmat RMP
UPS
2021.06 - 2022.10
Incompatibles Tractor Trainer
UPS
2020.03 - Current
Hub Supervisor
UPS
2020.02 - 2022.10
Warehouse Worker
UPS
2019.10 - 2020.02
Skilled Laborer
CM Shepard INC.
2019.08 - 2019.11
Store Manager
Ups Store
2018.09 - 2019.08
Warehouse Lead
Bruckner's Truck Sales
2018.02 - 2018.07
Contract Laborer
Blueprint Skilled Services
2017.09 - 2018.01
City Worker
Parks and Recreation
2017.06 - 2017.09
Crew Trainer
Taco Bell
2015.10 - 2017.05
Crew Member
Taco Bell
2015.08 - 2015.10
High School Diploma -
Eaglecrest