Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Ocanas

Houston

Summary

Focused employee with strong understanding of retail operations. Offering 2 years of experience in different settings. Highly service-minded and professional with customers and employees alike.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Mytiburger
02.2018 - 03.2019
  • Handling food and preparing food to safety standards.
  • Managing time cards and inventory of store.
  • Manged front of store taking orders and assisting customers.
  • Monitored security and handled incidents calmly.

Warehouse Employee

Lens Buy
03.2019 - 11.2019
  • Performed inventory control, such as counting and stocking merchandise.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Consistently lifted materials weighing as much as 20 pounds.

Service Manager

Chipotle Grill
05.2021 - 11.2024
  • Handled food safety issues to ensure safe and healthy food practices.
  • Managed closing shifts for my location
  • Resolved customer complaints in professional and timely manner.
  • Handled basic maintenance of store components.
  • Worked in both front and back of house to deliver a quality experience for customers and employees.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Education

High School Diploma -

Westchester Academy For International Studies
Houston, TX
03.2016

Skills

  • Customer assistance
  • Inventory management
  • Money handling
  • Written and verbal communication
  • Point of Sale Knowledge
  • Cleaning and sanitizing

Timeline

Service Manager

Chipotle Grill
05.2021 - 11.2024

Warehouse Employee

Lens Buy
03.2019 - 11.2019

Assistant Manager

Mytiburger
02.2018 - 03.2019

High School Diploma -

Westchester Academy For International Studies

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Zachary Ocanas