Zachary Oliff
Palm Springs,CA
Summary
Dynamic professional with extensive experience at Tommy Bahama Restaurant & Bar, excelling in customer service and conflict resolution. Proven ability to train staff in upselling techniques, enhancing profitability while ensuring guest satisfaction. Strong leadership and problem-solving skills drive operational efficiency and foster lasting connections with guests.
Overview
3
3
years of professional experience
Work History
Bartender
Tommy Bahama Restaurant & Bar
Palm Springs, CA
02.2023 - Current
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Planned and coordinated special events to boost customer numbers and profits.
- Greeted frequent visitors by name and explained new promotions.
Airbnb Property Manager
Airbnb
Sydney, Australia
11.2023 - 10.2024
- Planned, scheduled, and coordinated general maintenance and repairs for residential properties under management.
- Ensured compliance with all applicable laws related to short-term rentals.
- Responded to guest inquiries promptly by phone, email, or text.
- Resolved customer service issues quickly and professionally when they arose.
- Oversaw the logistics of guest checkout and facilitated timely turnover for the following guest check-in.
Shift Manager
Starbucks
Palm Springs, CA
08.2022 - 02.2023
- Building fantastic relationships with guests, and always going above and beyond to ensure they have an excellent experience.
- Coordinated employee schedules to guarantee full-time staffing.
- Prepared operations data to produce comprehensive reports to management.
- Identified needs of customers promptly and efficiently.
- Analyzed sales reports for trends to identify areas for improvement, or growth opportunities.
Education
Graduate Certificate in I.T / Networking - Information Technology
University of Newcastle
Newcastle, NSW, Australia 10-2021
Skills
- Leadership: Leading by Example
- Building a long-lasting connection with guests and brand recognition for excellence and experience
- Effective communication with the team and management
- Conflict resolution with the team and guests
- Problem solving
- Analyzing upcoming events and taking the initiative to plan ways to be more efficient, and meet guest expectations
- Time management
- Staff training: making sure they understand companies core values and giving them the knowledge and skills to succeed and flourish
- Upselling techniques: to increase profitability on the business side, and increase check totals for a larger tip for the service team, while making sure the guests have a fantastic experience
- Responsible alcohol service and understanding intoxicated signals
- Detail Oriented
- Strong Work ethic
Timeline
Airbnb Property Manager
Airbnb
11.2023 - 10.2024
Bartender
Tommy Bahama Restaurant & Bar
02.2023 - Current
Shift Manager
Starbucks
08.2022 - 02.2023
Graduate Certificate in I.T / Networking - Information Technology
University of Newcastle
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