Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Orall

Gahanna,OH

Summary

A communicative life-long learner with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

IT Help Desk Technician

825 Technologies
Columbus, Ohio
04.2023 - 06.2024
  • Test and evaluate new technologies for potential implementation within the organization's infrastructure.
  • Resolve complex technical problems by researching solutions online or consulting with subject matter experts.
  • Conduct training sessions for end-users on the use of specific software applications and operating systems.
  • Collaborate with other departments to ensure alignment between business objectives and technology initiatives.
  • Serve as a first point of contact for incoming technical service calls and emails.
  • Resolve customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Update customer information and account status in the database following each interaction.

Elementary Teacher, 4th Grade

Grace Christian School
Blacklick, OH
08.2021 - 05.2023
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
  • Built positive relationships with parents to involve families in educational process.
  • Collaborated with administrators on classroom policies, management strategies and discipline.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
  • Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.

NILD Educational Therapist

Grace Christian School
Blacklick, OH
08.2021 - 02.2022
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Worked with interdisciplinary treatment team to develop treatment plans.
  • Effectively maintained caseloads of four weekly sessions using alternative therapies while maintaining two fourth-grade classes.
  • Documented patient information, treatment plans, and patient responses.

Substitute Teacher, K-12

Wood County Christian School
Williamstown, WV
01.2021 - 05.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Education

Bachelor of Arts - Elementary Education

Harding University
12.2020

Skills

  • Technical Support
  • Customer Service
  • Issue Troubleshooting
  • Training Abilities
  • Communication
  • Interpersonal Skills
  • Organizational Skills

Timeline

IT Help Desk Technician

825 Technologies
04.2023 - 06.2024

Elementary Teacher, 4th Grade

Grace Christian School
08.2021 - 05.2023

NILD Educational Therapist

Grace Christian School
08.2021 - 02.2022

Substitute Teacher, K-12

Wood County Christian School
01.2021 - 05.2021

Bachelor of Arts - Elementary Education

Harding University

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Zachary Orall