Summary
Overview
Work History
Skills
References
Timeline
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Zachary Osborne

Zachary Osborne

Pittsburgh

Summary

High-performing retail professional with extensive experience in enhancing business operations and fostering team development. Proven project manager and team leader adept at navigating fast-paced environments. Committed to maintaining operational efficiency and improving customer experiences to drive profitability.

Overview

10
10
years of professional experience

Work History

Operations Manager

At Home
Pittsburgh
06.2024 - Current
  • Executed loyalty and credit card programs to enhance customer retention.
  • Monitored and coached employees to meet corporate performance standards.
  • Managed staffing schedules to align with business and operational requirements.
  • Oversaw onboarding and development of all store team members.
  • Oversaw inbound freight operations and facilitated seasonal transitions.
  • Engaged team members in executing corporate initiatives effectively.
  • Mentored and developed team members to enhance customer service skills, fostering improved client satisfaction.
  • Administered overall store operations, ensuring compliance with opening and closing procedures.

Inventory Control Manager

At Home
Pittsburgh
11.2022 - 06.2024
  • Facilitated employee training on 5S principles to optimize stockroom layout and freight handling operations
  • Oversaw weekly receipt of over 1,000 carton trailers.
  • Executed seasonal transitions with strategic floor mapping and timely relocations.
  • Ensured adherence to company merchandising standards to maintain department integrity.
  • Maintained sales floor cleanliness and orderliness to enhance the customer experience.

Assistant Inventory Control Manager

Nordstrom
Chicago
11.2020 - 10.2022
  • Managed up to 70 employees during peak seasons, ensuring operational efficiency.
  • Oversaw implementation of 5S standards for freight processing, achieving five trailer processes weekly.
  • Executed store-wide markdowns while maintaining price integrity across all products.
  • Planned and maintained optimized stockroom organization to enhance productivity.
  • Coordinated management of 800 to 1300 customer orders daily, ensuring timely dispatch.
  • Collaborated with fulfillment department to uphold 36-hour turnaround time on customer orders.

Assistant Store Manager

Walgreens
Chicago
11.2018 - 08.2020
  • Oversaw overall store operations and administration to enhance efficiency.
  • Forecasted sales to optimize vendor ordering processes.
  • Managed hiring, onboarding, and training of new employees to maintain staff quality.
  • Led implementation of curbside pickup program across the store.
  • Ensured compliance with COVID-19 safety measures to protect staff and customers.
  • Facilitated collaboration between front end and pharmacy teams to improve store synergy.

Shift Lead

Walgreens
Providence
10.2017 - 11.2018
  • Oversaw opening and closing shifts as the designated Manager on Duty, ensuring smooth operations and adherence to company protocols.
  • Directed shift transitions by supervising opening and closing duties, including secure cash handling and operational readiness.
  • Assisted pharmacy operations by providing support aligned with business needs.

Designated Hitter - Pharmacy

Walgreens
Providence
09.2016 - 10.2017
  • Trained to work cross-functionally within Pharmacy to support department during peak hours
  • Communicated with customers, physicians and insurance companies to fulfill prescription orders
  • Accurately entered patient information, prescription details, and medical notes into pharmacy database

Customer Service Associate

Walgreens
Providence
07.2015 - 09.2016

Skills

  • Inventory Management
  • Employee Onboarding and Hiring
  • Cash Handling & Loss Prevention
  • Customer Service Management
  • Staff Development
  • Project Management
  • Troubleshooting & Problem Solving
  • Visual Merchandising
  • MS Office
  • Labor Forecasting
  • KPI and Financial Literacy

References

References available upon request.

Timeline

Operations Manager

At Home
06.2024 - Current

Inventory Control Manager

At Home
11.2022 - 06.2024

Assistant Inventory Control Manager

Nordstrom
11.2020 - 10.2022

Assistant Store Manager

Walgreens
11.2018 - 08.2020

Shift Lead

Walgreens
10.2017 - 11.2018

Designated Hitter - Pharmacy

Walgreens
09.2016 - 10.2017

Customer Service Associate

Walgreens
07.2015 - 09.2016

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Zachary Osborne